A process view of knowledge management: it ain't what you do, it's the way that you do it

John Edwards

A process view of knowledge management: it ain't what you do, it's the way that you do it

Operations & Information Management

Research output: Chapter in Book/Published conference output › Conference publication

Abstract

Knowledge management needs to consider the three related elements of
people, processes and technology. Much existing work has concentrated on
either people or technology, often to the exclusion of the other two elements.
Yet without thinking about process – the way people, organisations and even
technology actually do things – any implementation of a knowledge
management initiative is at best risky, and at worst doomed to failure. This
presentation looks at various ways in which a process view has appeared,
explicitly or implicitly, in knowledge management research and practice so
far, and reflects on how more “thinking about process” might improve
knowledge management in the future. Consistent with the presentation’s own
overall viewpoint, the issues generally centre not on what a process view
would suggest should be done, but on the way that it would be implemented
in practice.

Original language	English
Title of host publication	11th European Conference on Knowledge Management
Editors	Eduardo Tomé
Publication status	Unpublished - 2010
Event	11th European Conference on Knowledge Management - Famalicão, Portugal Duration: 2 Sept 2010 → 3 Sept 2010 http://www.academic-conferences.org/eckm/eckm2010/eckm10-home.htm

Conference

Conference	11th European Conference on Knowledge Management
Abbreviated title	ECKM 2010
Country/Territory	Portugal
City	Famalicão
Period	2/09/10 → 3/09/10
Internet address	http://www.academic-conferences.org/eckm/eckm2010/eckm10-home.htm

Bibliographical note

CD Proceedings

Cite this

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title = "A process view of knowledge management: it ain't what you do, it's the way that you do it",

abstract = "Knowledge management needs to consider the three related elements ofpeople, processes and technology. Much existing work has concentrated oneither people or technology, often to the exclusion of the other two elements.Yet without thinking about process – the way people, organisations and eventechnology actually do things – any implementation of a knowledgemanagement initiative is at best risky, and at worst doomed to failure. Thispresentation looks at various ways in which a process view has appeared,explicitly or implicitly, in knowledge management research and practice sofar, and reflects on how more “thinking about process” might improveknowledge management in the future. Consistent with the presentation{\textquoteright}s ownoverall viewpoint, the issues generally centre not on what a process viewwould suggest should be done, but on the way that it would be implementedin practice.",

author = "John Edwards",

note = "CD Proceedings; 11th European Conference on Knowledge Management, ECKM 2010 ; Conference date: 02-09-2010 Through 03-09-2010",

year = "2010",

language = "English",

isbn = "978-1-906638-71-9",

editor = "Eduardo Tom{\'e}",

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N1 - CD Proceedings

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N2 - Knowledge management needs to consider the three related elements ofpeople, processes and technology. Much existing work has concentrated oneither people or technology, often to the exclusion of the other two elements.Yet without thinking about process – the way people, organisations and eventechnology actually do things – any implementation of a knowledgemanagement initiative is at best risky, and at worst doomed to failure. Thispresentation looks at various ways in which a process view has appeared,explicitly or implicitly, in knowledge management research and practice sofar, and reflects on how more “thinking about process” might improveknowledge management in the future. Consistent with the presentation’s ownoverall viewpoint, the issues generally centre not on what a process viewwould suggest should be done, but on the way that it would be implementedin practice.

AB - Knowledge management needs to consider the three related elements ofpeople, processes and technology. Much existing work has concentrated oneither people or technology, often to the exclusion of the other two elements.Yet without thinking about process – the way people, organisations and eventechnology actually do things – any implementation of a knowledgemanagement initiative is at best risky, and at worst doomed to failure. Thispresentation looks at various ways in which a process view has appeared,explicitly or implicitly, in knowledge management research and practice sofar, and reflects on how more “thinking about process” might improveknowledge management in the future. Consistent with the presentation’s ownoverall viewpoint, the issues generally centre not on what a process viewwould suggest should be done, but on the way that it would be implementedin practice.

UR - http://www.academic-conferences.org/eckm/eckm2010/eckm10-home.htm

M3 - Conference publication

SN - 978-1-906638-71-9

BT - 11th European Conference on Knowledge Management

A2 - Tomé, Eduardo

Y2 - 2 September 2010 through 3 September 2010

ER -

A process view of knowledge management: it ain't what you do, it's the way that you do it

Abstract

Conference

Bibliographical note

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