A process view of knowledge management: it ain't what you do, it's the way that you do it

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Knowledge management needs to consider the three related elements of
people, processes and technology. Much existing work has concentrated on
either people or technology, often to the exclusion of the other two elements.
Yet without thinking about process – the way people, organisations and even
technology actually do things – any implementation of a knowledge
management initiative is at best risky, and at worst doomed to failure. This
presentation looks at various ways in which a process view has appeared,
explicitly or implicitly, in knowledge management research and practice so
far, and reflects on how more “thinking about process” might improve
knowledge management in the future. Consistent with the presentation’s own
overall viewpoint, the issues generally centre not on what a process view
would suggest should be done, but on the way that it would be implemented
in practice.
Original languageEnglish
Title of host publication11th European Conference on Knowledge Management
EditorsEduardo Tomé
Publication statusUnpublished - 2010
Event11th European Conference on Knowledge Management - Famalicão, Portugal
Duration: 2 Sep 20103 Sep 2010
http://www.academic-conferences.org/eckm/eckm2010/eckm10-home.htm

Conference

Conference11th European Conference on Knowledge Management
Abbreviated titleECKM 2010
CountryPortugal
CityFamalicão
Period2/09/103/09/10
Internet address

Bibliographical note

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    Edwards, J. (2010). A process view of knowledge management: it ain't what you do, it's the way that you do it. Unpublished. In E. Tomé (Ed.), 11th European Conference on Knowledge Management