@inproceedings{90f93f363ef3463a9d78bcc70f760cf9,
title = "A simulation of an ERP implementation with informal processes",
abstract = "This paper presents a discrete event simulation study to examine tenancy service performance in a shopping centre. The study aims to provide an understanding of how informal management mechanisms could enhance existing ERP systems. The research shows the potential benefits of combining the traditional strengths of ERP in providing better performance in terms of efficiency with the ability to react with flexibility to customer's requests.",
author = "Andrew Greasley and Yucan Wang",
year = "2012",
month = jul,
language = "English",
isbn = "978-1-61839-984-7",
series = "Simulation series",
publisher = "Curran",
number = "10",
pages = "51--55",
editor = "Bruzzone, {Agostino G.} and Francesco Longo and Peter Kropf and Piera, {Miguel A.}",
booktitle = "Proceedings of the 2012 Summer Computer Simulation Conference (SCSC '12)",
note = "2012 Summer Simulation Multiconference ; Conference date: 08-07-2012 Through 11-07-2012",
}