This paper discusses whether efficiency and flexibility can be improved simultaneously when adopting ERP based systems. ERP systems are known for their ability to achieve efficient business performance by enabling standardized business process design, but at a cost of a possible loss of flexibility in operations. Efficiency and flexibility may seem incompatible in that they are different business objectives and may exist in different organizational environments. However, based on case study research, this paper investigates the objectives and characteristics of ERP and informality and how they can lead to improvements in both operations objectives of efficiency and flexibility.
|Title of host publication||Proceedings of the Production and Operations Management (POM) 2011 conference|
|Publication status||Published - 2011|