Despite the exponential growth of artificial intelligence (AI) research in operations, supply chain, and productions management literature, empirical insights on how organisational behavioural mechanisms at the human–technology interface will facilitate AI adoption in small- and medium-sized enterprises (SMEs), and subsequent impact of the adoption on sustainable practices and supply chain resilience (SCR) is under-researched. To bridge these gaps, we integrate resource orchestration and knowledge-based view theoretical perspectives to develop a novel structural model examining antecedents to SCR and AI adoption, considering AI adoption as a pivot for facilitating SCR. The structural equation modelling technique was employed on the data collected from 280 Vietnamese manufacturing SMEs’ operations managers. Our results demonstrate that leadership will drive AI adoption by creating a data-driven, digital and conducive culture, and strengthening employee skills and competencies. Furthermore, AI adoption positively influences CE practices, SC agility and risk management, which will help to achieve SCR. For managers, the importance of internal organisational employee-centric mechanisms to create value from AI adoption without impeding business value is highlighted. We reveal the enablers that will help in transforming SMEs to become resilient by deriving appropriate responses to unprecedented disruptions through data-driven decision-making leveraging AI adoption.
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- Artificial intelligence
- circular economy
- organisational factors
- risk management
- supply chain resilience