Benchmarking for information systems management using issues framework studies: Content and methodology

Nansi Shi, David Bennett

Research output: Contribution to journalArticle

Abstract

As a means of benchmarking their position and assisting with anticipating an uncertain future, the identification of critical information systems (IS) management issues frameworks is becoming an increasingly important research task for both academics and industrialists. This paper provides a description and summary of previous work on identifying IS issues frameworks by reviewing 20 research investigations in terms of what they studied and how they were conducted. It also suggests some possible directions and methodologies for future research. The summary and suggestions for further work are applicable for issues framework research in the IS management field as well as in other business and management areas.
Original languageEnglish
Pages (from-to)358-375
Number of pages18
JournalBenchmarking
Volume8
Issue number5
DOIs
Publication statusPublished - 2001

Keywords

  • benchmarking
  • information systems
  • management

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