Combining ERP systems with enterprise 2.0

Research output: Chapter in Book/Published conference outputOther chapter contribution


The paper discusses both the complementary factors and contradictions of adoption ERP based systems with enterprise 2.0. ERP is well known as its' efficient business process management. Also the high failure rate the system implementation is famous as well. According to [1], ERP systems could achieve efficient business performance by enabling a standardized business process design, but at a cost of flexibility in operations. However, enterprise 2.0 supports flexible business process management, informal and less structured interactions [3],[4],[21]. Traditional researcher claimed efficiency and flexibility may seem incompatible in that they are different business objectives and may exist in different organizational environments. However, the paper will break traditional norms that combine ERP and enterprise 2.0 in a single enterprise to improve both efficient and flexible operations simultaneously. Based on the multiple cases studies, four cases presented different attitudes on usage ERP systems and enterprise social systems. Based on socio-technical theory, the paper presents in-depth analysis benefits of combination ERP with enterprise 2.0 for these firms.
Original languageEnglish
Title of host publicationENTERprise information systems
Subtitle of host publicationInternational conference, CENTERIS 2011, Vilamoura, Algarve, Portugal, October 5-7, 2011, Proceedings, Part I
EditorsMaria M. Cruz-Cunha, João Varajão, Philip Powell, Ricardo Martinho
Place of PublicationBerlin (DE)
Number of pages10
ISBN (Electronic)978-3-642-24358-5
ISBN (Print)978-3-642-24357-8
Publication statusPublished - 1 Jan 2011

Publication series

NameCommunications in computer and information science
ISSN (Print)1865-0929
ISSN (Electronic)1865-0937


  • informal communication system
  • enterprise resource planning
  • enterprise 2.0
  • efficiency
  • sociotechnology
  • agile BPM
  • flexibility


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