Enabling strategic technological innovations in IS outsourcing relationships: Towards an innovation-molding framework

Marfri Jay Gambal, Julia Kotlarsky, Aleksandre Asatiani

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Outsourcing service providers are progressively being seen not just as efficient partners to handle peripheral tasks, but also as potential sources of impactful innovations. However, as clients reset the bar from cost efficiencies to mutual strategic value creation, the outcomes far too often fail to live up to such ambitious goals. This increasingly prevalent issue takes center stage in our conceptual paper, wherein we investigate the dynamics and effects of (mis)aligned strategic goals at the client- and service provider-side during the joint innovation formation process. By integrating goal-framing theory as the underlying theoretical perspective and drawing on relevant IS outsourcing and distributed innovation literature, we introduce the innovation-molding framework to shed light on the influence of strategic goals on collaborative activities at each phase of the development process in innovation-focused outsourcing engagements. We contribute to IS outsourcing literature and offer some directions for future research related to the emerging innovation through outsourcing stream.

Original languageEnglish
Title of host publicationInternational Conference on Information Systems 2018, ICIS 2018
PublisherAssociation for Information Systems
ISBN (Electronic)9780996683173
Publication statusPublished - 31 Dec 2018
Event39th International Conference on Information Systems, ICIS 2018 - San Francisco, United States
Duration: 13 Dec 201816 Dec 2018

Conference

Conference39th International Conference on Information Systems, ICIS 2018
CountryUnited States
CitySan Francisco
Period13/12/1816/12/18

Bibliographical note

© 2018 The Authors

Keywords

  • Goal-framing theory
  • Outsourcing
  • Technological innovation

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    Gambal, M. J., Kotlarsky, J., & Asatiani, A. (2018). Enabling strategic technological innovations in IS outsourcing relationships: Towards an innovation-molding framework. In International Conference on Information Systems 2018, ICIS 2018 Association for Information Systems.