GAMIFICATION OF WAREHOUSING ACTIVITIES: EXPLORING PERSPECTIVES OF WAREHOUSE MANAGERS IN THE UK

Witold Bahr, Vasileios Mavrogenis, Edward Sweeney

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Purpose
The purpose of this study is to explore perspectives of warehouse managers’ on gamification of warehousing activities such as receiving, put-away, order picking, and shipping. This study explores potential benefits and obstacles of gamification in warehousing context.

Research Approach
A largely qualitative study which involves in depth interviews with eight warehouse managers from the United Kingdom. The interview protocol is a refined replication of methodology to gain insights from practitioners found in Lummus et al. (2001).

Findings and Originality
Gamification is applicable in the warehousing context with potential benefits such as improved worker engagement, increased morale and productivity, enforced competition, increased accuracy, and skills development. However there are also limitations, for instance limited resources, game tolerance with time, intense planning required, ethical implications, and ensuring fairness for all players should be considered before the implementation.

Research Impact
Although this study is limited to perspectives of UK warehousing managers the selected sample operates in the varied range of market sectors thus enabling the authors to generate a breadth of perspectives.

Practical Impact
A profile of perspectives of UK warehouse managers in relation to gamification of warehousing activities is presented.
Original languageEnglish
Title of host publicationProceedings of the 24th Annual Logistics Research Network Conference
Publication statusPublished - 5 Sep 2019
Event24th Annual Logistics Research Network Conference - University of Northampton, Northampton, United Kingdom
Duration: 4 Sep 20196 Sep 2019
Conference number: 24
https://ciltuk.org.uk/lrn2019

Conference

Conference24th Annual Logistics Research Network Conference
CountryUnited Kingdom
CityNorthampton
Period4/09/196/09/19
Internet address

Fingerprint

Managers
Warehousing
Warehouse
Shipping
Resources
Order picking
Morale
Methodology
Planning
Productivity
Replication
Tolerance
Qualitative study
Workers
Skill development
In-depth interviews
Fairness

Bibliographical note

© 2019 The Authors

Keywords

  • gamification
  • warehouse
  • warehousing

Cite this

Bahr, W., Mavrogenis, V., & Sweeney, E. (2019). GAMIFICATION OF WAREHOUSING ACTIVITIES: EXPLORING PERSPECTIVES OF WAREHOUSE MANAGERS IN THE UK. In Proceedings of the 24th Annual Logistics Research Network Conference
Bahr, Witold ; Mavrogenis, Vasileios ; Sweeney, Edward. / GAMIFICATION OF WAREHOUSING ACTIVITIES: EXPLORING PERSPECTIVES OF WAREHOUSE MANAGERS IN THE UK. Proceedings of the 24th Annual Logistics Research Network Conference. 2019.
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Bahr, W, Mavrogenis, V & Sweeney, E 2019, GAMIFICATION OF WAREHOUSING ACTIVITIES: EXPLORING PERSPECTIVES OF WAREHOUSE MANAGERS IN THE UK. in Proceedings of the 24th Annual Logistics Research Network Conference. 24th Annual Logistics Research Network Conference, Northampton, United Kingdom, 4/09/19.

GAMIFICATION OF WAREHOUSING ACTIVITIES: EXPLORING PERSPECTIVES OF WAREHOUSE MANAGERS IN THE UK. / Bahr, Witold; Mavrogenis, Vasileios; Sweeney, Edward.

Proceedings of the 24th Annual Logistics Research Network Conference. 2019.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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AU - Sweeney, Edward

N1 - © 2019 The Authors

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N2 - PurposeThe purpose of this study is to explore perspectives of warehouse managers’ on gamification of warehousing activities such as receiving, put-away, order picking, and shipping. This study explores potential benefits and obstacles of gamification in warehousing context.Research ApproachA largely qualitative study which involves in depth interviews with eight warehouse managers from the United Kingdom. The interview protocol is a refined replication of methodology to gain insights from practitioners found in Lummus et al. (2001).Findings and OriginalityGamification is applicable in the warehousing context with potential benefits such as improved worker engagement, increased morale and productivity, enforced competition, increased accuracy, and skills development. However there are also limitations, for instance limited resources, game tolerance with time, intense planning required, ethical implications, and ensuring fairness for all players should be considered before the implementation.Research ImpactAlthough this study is limited to perspectives of UK warehousing managers the selected sample operates in the varied range of market sectors thus enabling the authors to generate a breadth of perspectives.Practical ImpactA profile of perspectives of UK warehouse managers in relation to gamification of warehousing activities is presented.

AB - PurposeThe purpose of this study is to explore perspectives of warehouse managers’ on gamification of warehousing activities such as receiving, put-away, order picking, and shipping. This study explores potential benefits and obstacles of gamification in warehousing context.Research ApproachA largely qualitative study which involves in depth interviews with eight warehouse managers from the United Kingdom. The interview protocol is a refined replication of methodology to gain insights from practitioners found in Lummus et al. (2001).Findings and OriginalityGamification is applicable in the warehousing context with potential benefits such as improved worker engagement, increased morale and productivity, enforced competition, increased accuracy, and skills development. However there are also limitations, for instance limited resources, game tolerance with time, intense planning required, ethical implications, and ensuring fairness for all players should be considered before the implementation.Research ImpactAlthough this study is limited to perspectives of UK warehousing managers the selected sample operates in the varied range of market sectors thus enabling the authors to generate a breadth of perspectives.Practical ImpactA profile of perspectives of UK warehouse managers in relation to gamification of warehousing activities is presented.

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Bahr W, Mavrogenis V, Sweeney E. GAMIFICATION OF WAREHOUSING ACTIVITIES: EXPLORING PERSPECTIVES OF WAREHOUSE MANAGERS IN THE UK. In Proceedings of the 24th Annual Logistics Research Network Conference. 2019