TY - CHAP
T1 - Improving Environmental Management Systems by ISO 9001 in the Spanish Hospitality Sector
AU - Martinez-Martinez, Aurora
AU - Cegarra-Navarro, Juan Gabriel
AU - Garcia-Perez, Alexeis
PY - 2018
Y1 - 2018
N2 - As the Knowledge Management discipline continues to evolve, socialisation, externalisation, combination and internalisation remain as key management practices for the creation of knowledge which enables organisations to successfully address environmental challenges. This paper examines the relevance and importance of an ISO 9001 certification as an enabler of Nonaka and Takeuchi's SECI model and the processes of reusing and updating the environmental knowledge of an organisation. These relationships are examined through an empirical study of 87 companies in the Spanish hospitality sector using repeated measures ANOVA validated by factor analysis. The study has direct implications for management practice as ISO 9001 represents a long-term programme to change, and a proactive way to improve knowledge management practices. Therefore, in order to consolidate knowledge management practices, companies need to provide and support organisational structures as ISO 9001.
AB - As the Knowledge Management discipline continues to evolve, socialisation, externalisation, combination and internalisation remain as key management practices for the creation of knowledge which enables organisations to successfully address environmental challenges. This paper examines the relevance and importance of an ISO 9001 certification as an enabler of Nonaka and Takeuchi's SECI model and the processes of reusing and updating the environmental knowledge of an organisation. These relationships are examined through an empirical study of 87 companies in the Spanish hospitality sector using repeated measures ANOVA validated by factor analysis. The study has direct implications for management practice as ISO 9001 represents a long-term programme to change, and a proactive way to improve knowledge management practices. Therefore, in order to consolidate knowledge management practices, companies need to provide and support organisational structures as ISO 9001.
KW - Innovation
KW - Technology
UR - https://link.springer.com/chapter/10.1007/978-3-319-57318-2_6
U2 - 10.1007/978-3-319-57318-2_6
DO - 10.1007/978-3-319-57318-2_6
M3 - Chapter
SN - 978-3-319-57317-5
T3 - Innovation, Technology and Knowledge Management
SP - 87
EP - 101
BT - Sustainability in Innovation and Entrepreneurship
A2 - Antonio, Leal-Millan
A2 - Peris-Ortiz, Marta
A2 - Leal-Rodriguez, Antonio L.
CY - United Kingdom
ER -