Information system planning in drug service: a case study

Prasanta K. Dey, Seetharaman Hariharan, Stephen O. Ogunlana

Research output: Contribution to journalArticle

Abstract

The development of an information system in Caribbean public sector organisations is usually seen as a matter of installing hardware and software according to a directive from senior management, without much planning. This causes huge investment in procuring hardware and software without improving overall system performance. Increasingly, Caribbean organisations are looking for assurances on information system performance before making investment decisions not only to satisfy the funding agencies, but also to be competitive in this dynamic and global business world. This study demonstrates an information system planning approach using a process-reengineering framework. Firstly, the stakeholders for the business functions are identified along with their relationships and requirements. Secondly, process reengineering is carried out to develop the system requirements. Accordingly, information technology is selected through detailed system requirement analysis. Thirdly, cost-benefit analysis, identification of critical success factors and risk analysis are carried out to strengthen the selection. The entire methodology has been demonstrated through an information system project in the Barbados drug service, a public sector organisation in the Caribbean.
Original languageEnglish
Pages (from-to)181-205
Number of pages25
JournalInternational Journal of Services Technology and Management
Volume5
Issue number2
DOIs
Publication statusPublished - 2004

Fingerprint

Information systems
Planning
Reengineering
Hardware
Cost benefit analysis
Risk analysis
Factor analysis
Information technology
Industry
Information systems planning
Drugs
Process reengineering
Public sector organizations
Software
Investment decision-making
Critical success factors
Requirements analysis
Methodology
Cost-benefit analysis
Assurance

Keywords

  • system development project
  • stakeholders requirements
  • risk analysis
  • critical success factors
  • process reengineering
  • Barbados

Cite this

Dey, Prasanta K. ; Hariharan, Seetharaman ; Ogunlana, Stephen O. / Information system planning in drug service : a case study. In: International Journal of Services Technology and Management. 2004 ; Vol. 5, No. 2. pp. 181-205.
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Information system planning in drug service : a case study. / Dey, Prasanta K.; Hariharan, Seetharaman; Ogunlana, Stephen O.

In: International Journal of Services Technology and Management, Vol. 5, No. 2, 2004, p. 181-205.

Research output: Contribution to journalArticle

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