Intelligence agents (knowledge management)

J. Edwards, P. Collier, D. Shaw

Research output: Contribution to specialist publication or newspaperArticle


Reports some insights into knowledge management (KM) derived from UK one-day workshops with six businesses, three non-profits and one public sector organization. Lists the four questions posed to participants and discusses the themes which emerged, e.g. the need for a KM strategy to make raw information more useable, KM performance measurement etc. Stresses the need for commitment from a top-level champion and a wide range of employees to make this work and identifies three types of solutions for improving KM strategy: technological (e.g. databases and intranets), people (e.g. motivation, retention, training and networking) and processes (e.g. procedural instructions and balancing formal/informal knowledge sharing methods). Finds that accountants and senior managers do not generally see KM as very important but argues that management accountants are suitable knowledge champions who could develop explicit links between KM and organizational performance.
Original languageEnglish
Number of pages2
Specialist publicationFinancial Management
Publication statusPublished - Nov 2003


  • knowledge management
  • management accounting
  • performance measurement
  • strategy
  • United Kingdom


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