Journey making group workshops as a research tool

Duncan A. Shaw*

*Corresponding author for this work

Research output: Contribution to journalSpecial issuepeer-review


Problem-structuring group workshops can be used in organizations as a consulting tool and as a research tool. One example of the latter is using a problem-structuring method (PSM) to help a group tackle an organizational issue; meanwhile, researchers collect the participants' initial views, discussion of divergent views, the negotiated agreement, and the reasoning for outcomes emerging. Technology can help by supporting participants in freely sharing their opinions and by logging data for post-workshop analyses. For example, computers let participants share views anonymously and without being influenced by others (as well as logging those views), and video-cameras can record discussions and intra-group dynamics. This paper evaluates whether technology-supported Journey Making workshops can be effective research tools that can capture quality research data when compared against theoretical performance benchmarks and other qualitative research tools. © 2006 Operational Research Society Ltd. All rights reserved.

Original languageEnglish
Pages (from-to)830-841
Number of pages12
JournalJournal of the Operational Research Society
Issue number7
Publication statusPublished - 15 Jul 2006


  • evaluation
  • journey making
  • problem structuring methods
  • research methodology


Dive into the research topics of 'Journey making group workshops as a research tool'. Together they form a unique fingerprint.

Cite this