Knowledge Management and Emerging Collaborative Networks in Tourism Business Ecosystems

Salvatore Ammirato, Alberto Michele Felicetti, Marco Della-gala, Heli Aramo-Immonen, Jari J. Jussila

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

Abstract

If we critically look at the evolution of the Tourism Industry (TI), we can note that, in the past decade, nothing has changed as much as ICTs and the Internet which caused an extensive transformation of the TI. Both demand and supply of ICT, together with innovation in transportation and international trade agreements, have evolved the tourism sector in operational workflows, management and marketing of new of tourism experiences. The massive use of new technologies has facilitated the rise of new flat organizational models where traditional brokers have disappeared, replaced by direct connections between local providers and tourists, or they have been reconfigured into new forms of dynamic and web-based tourism package providers. The depicted industry evolution shows potential, unthinkable just a few years ago, for local service providers usually marginalized from main tourism flows, due to their small sizes, and who are unable to compete in the globalized market. In many regions characterized by a niche tourism vocation, local tourism operators have started organizing themselves spontaneously in Collaborative Networks in order to create aggregate tourism offers that are able to compete with big tourism operators thus transforming regions with potential and vocation in real tourism destinations. The main socialeffect of instantiating these tourism partnerships, is the stimulus towards Tourism Business Ecosystems (TBEs) giving local tourism service providers a means for economic growth. The aim of this paper is to describe how the organizational paradigm of CNs, applied to the TBEs knowledge management and supported by ICTs, can be the key means for the growth of emerging TBEs. Such models are able to reengineer the tourism destination management model in order to gain much more flexibility in service provision and provide tourists the possibility to live an augmented tourism experience.In this paper we point out that tourism destinations, in an effort to give services able to actively support each phase of the 2.0 tourist lifecycle, can benefit from collaborative network models.
Original languageEnglish
Title of host publication16th European Conference on Knowledge Management ECKM 2015
EditorsMaurizio Massaro, Andrea Garlatti
Pages19-26
Number of pages7
ISBN (Electronic)978‐1‐910810‐47‐7
Publication statusPublished - 3 Sep 2015

Fingerprint

Business ecosystem
Collaborative networks
Tourism
Knowledge management
Tourists
Tourism destination
Service provider
Vocation
Operator
Tourism industry
Broker
Network model
World Wide Web
Management model
Destination management
Economic growth
Workflow management
Demand and supply
Web-based
Organizing

Bibliographical note

© 2015 The Authors

Keywords

  • tourism business ecosystem
  • collaborative network
  • tourist 2.0 lifecycle

Cite this

Ammirato, S., Felicetti, A. M., Della-gala, M., Aramo-Immonen, H., & Jussila, J. J. (2015). Knowledge Management and Emerging Collaborative Networks in Tourism Business Ecosystems. In M. Massaro, & A. Garlatti (Eds.), 16th European Conference on Knowledge Management ECKM 2015 (pp. 19-26)
Ammirato, Salvatore ; Felicetti, Alberto Michele ; Della-gala, Marco ; Aramo-Immonen, Heli ; Jussila, Jari J. / Knowledge Management and Emerging Collaborative Networks in Tourism Business Ecosystems. 16th European Conference on Knowledge Management ECKM 2015 . editor / Maurizio Massaro ; Andrea Garlatti. 2015. pp. 19-26
@inbook{85b28bcd0e7e45418cadf7341f24ca11,
title = "Knowledge Management and Emerging Collaborative Networks in Tourism Business Ecosystems",
abstract = "If we critically look at the evolution of the Tourism Industry (TI), we can note that, in the past decade, nothing has changed as much as ICTs and the Internet which caused an extensive transformation of the TI. Both demand and supply of ICT, together with innovation in transportation and international trade agreements, have evolved the tourism sector in operational workflows, management and marketing of new of tourism experiences. The massive use of new technologies has facilitated the rise of new flat organizational models where traditional brokers have disappeared, replaced by direct connections between local providers and tourists, or they have been reconfigured into new forms of dynamic and web-based tourism package providers. The depicted industry evolution shows potential, unthinkable just a few years ago, for local service providers usually marginalized from main tourism flows, due to their small sizes, and who are unable to compete in the globalized market. In many regions characterized by a niche tourism vocation, local tourism operators have started organizing themselves spontaneously in Collaborative Networks in order to create aggregate tourism offers that are able to compete with big tourism operators thus transforming regions with potential and vocation in real tourism destinations. The main socialeffect of instantiating these tourism partnerships, is the stimulus towards Tourism Business Ecosystems (TBEs) giving local tourism service providers a means for economic growth. The aim of this paper is to describe how the organizational paradigm of CNs, applied to the TBEs knowledge management and supported by ICTs, can be the key means for the growth of emerging TBEs. Such models are able to reengineer the tourism destination management model in order to gain much more flexibility in service provision and provide tourists the possibility to live an augmented tourism experience.In this paper we point out that tourism destinations, in an effort to give services able to actively support each phase of the 2.0 tourist lifecycle, can benefit from collaborative network models.",
keywords = "tourism business ecosystem, collaborative network, tourist 2.0 lifecycle",
author = "Salvatore Ammirato and Felicetti, {Alberto Michele} and Marco Della-gala and Heli Aramo-Immonen and Jussila, {Jari J.}",
note = "{\circledC} 2015 The Authors",
year = "2015",
month = "9",
day = "3",
language = "English",
isbn = "978‐1‐910810‐46‐0",
pages = "19--26",
editor = "Massaro, {Maurizio } and Andrea Garlatti",
booktitle = "16th European Conference on Knowledge Management ECKM 2015",

}

Ammirato, S, Felicetti, AM, Della-gala, M, Aramo-Immonen, H & Jussila, JJ 2015, Knowledge Management and Emerging Collaborative Networks in Tourism Business Ecosystems. in M Massaro & A Garlatti (eds), 16th European Conference on Knowledge Management ECKM 2015 . pp. 19-26.

Knowledge Management and Emerging Collaborative Networks in Tourism Business Ecosystems. / Ammirato, Salvatore; Felicetti, Alberto Michele; Della-gala, Marco; Aramo-Immonen, Heli; Jussila, Jari J.

16th European Conference on Knowledge Management ECKM 2015 . ed. / Maurizio Massaro; Andrea Garlatti. 2015. p. 19-26.

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

TY - CHAP

T1 - Knowledge Management and Emerging Collaborative Networks in Tourism Business Ecosystems

AU - Ammirato, Salvatore

AU - Felicetti, Alberto Michele

AU - Della-gala, Marco

AU - Aramo-Immonen, Heli

AU - Jussila, Jari J.

N1 - © 2015 The Authors

PY - 2015/9/3

Y1 - 2015/9/3

N2 - If we critically look at the evolution of the Tourism Industry (TI), we can note that, in the past decade, nothing has changed as much as ICTs and the Internet which caused an extensive transformation of the TI. Both demand and supply of ICT, together with innovation in transportation and international trade agreements, have evolved the tourism sector in operational workflows, management and marketing of new of tourism experiences. The massive use of new technologies has facilitated the rise of new flat organizational models where traditional brokers have disappeared, replaced by direct connections between local providers and tourists, or they have been reconfigured into new forms of dynamic and web-based tourism package providers. The depicted industry evolution shows potential, unthinkable just a few years ago, for local service providers usually marginalized from main tourism flows, due to their small sizes, and who are unable to compete in the globalized market. In many regions characterized by a niche tourism vocation, local tourism operators have started organizing themselves spontaneously in Collaborative Networks in order to create aggregate tourism offers that are able to compete with big tourism operators thus transforming regions with potential and vocation in real tourism destinations. The main socialeffect of instantiating these tourism partnerships, is the stimulus towards Tourism Business Ecosystems (TBEs) giving local tourism service providers a means for economic growth. The aim of this paper is to describe how the organizational paradigm of CNs, applied to the TBEs knowledge management and supported by ICTs, can be the key means for the growth of emerging TBEs. Such models are able to reengineer the tourism destination management model in order to gain much more flexibility in service provision and provide tourists the possibility to live an augmented tourism experience.In this paper we point out that tourism destinations, in an effort to give services able to actively support each phase of the 2.0 tourist lifecycle, can benefit from collaborative network models.

AB - If we critically look at the evolution of the Tourism Industry (TI), we can note that, in the past decade, nothing has changed as much as ICTs and the Internet which caused an extensive transformation of the TI. Both demand and supply of ICT, together with innovation in transportation and international trade agreements, have evolved the tourism sector in operational workflows, management and marketing of new of tourism experiences. The massive use of new technologies has facilitated the rise of new flat organizational models where traditional brokers have disappeared, replaced by direct connections between local providers and tourists, or they have been reconfigured into new forms of dynamic and web-based tourism package providers. The depicted industry evolution shows potential, unthinkable just a few years ago, for local service providers usually marginalized from main tourism flows, due to their small sizes, and who are unable to compete in the globalized market. In many regions characterized by a niche tourism vocation, local tourism operators have started organizing themselves spontaneously in Collaborative Networks in order to create aggregate tourism offers that are able to compete with big tourism operators thus transforming regions with potential and vocation in real tourism destinations. The main socialeffect of instantiating these tourism partnerships, is the stimulus towards Tourism Business Ecosystems (TBEs) giving local tourism service providers a means for economic growth. The aim of this paper is to describe how the organizational paradigm of CNs, applied to the TBEs knowledge management and supported by ICTs, can be the key means for the growth of emerging TBEs. Such models are able to reengineer the tourism destination management model in order to gain much more flexibility in service provision and provide tourists the possibility to live an augmented tourism experience.In this paper we point out that tourism destinations, in an effort to give services able to actively support each phase of the 2.0 tourist lifecycle, can benefit from collaborative network models.

KW - tourism business ecosystem

KW - collaborative network

KW - tourist 2.0 lifecycle

M3 - Chapter (peer-reviewed)

SN - 978‐1‐910810‐46‐0

SP - 19

EP - 26

BT - 16th European Conference on Knowledge Management ECKM 2015

A2 - Massaro, Maurizio

A2 - Garlatti, Andrea

ER -

Ammirato S, Felicetti AM, Della-gala M, Aramo-Immonen H, Jussila JJ. Knowledge Management and Emerging Collaborative Networks in Tourism Business Ecosystems. In Massaro M, Garlatti A, editors, 16th European Conference on Knowledge Management ECKM 2015 . 2015. p. 19-26