Managing healthcare technology in quality management framework

Prasanta K. Dey, Seetharaman Hariharan, William Ho

Research output: Contribution to journalArticle

Abstract

Healthcare services available these days deploy high technology to satisfy both internal and external customers by continuously improving various quality parameters. Quality improvement in healthcare services is a complex and multidimensional task. Although various quality management tools are routinely deployed for identifying quality issues in healthcare delivery, there is absence of an integrated approach, which can identify and analyse issues, provide solutions to resolve those issues and develop a project management framework to implement and evaluate those solutions. This study introduces an integrated and uniform quality management framework for healthcare services. This study uses the Logical Framework Analysis (LFA) to improve the performance of healthcare services. LFA has three major steps - problem identification, solution derivation and formation of a planning matrix for implementation and evaluation. LFA has been applied in a case study environment to three acute healthcare services (Operating Room (OR) utilisation, Accident and Emergency (A&E) and intensive care) in order to demonstrate its effectiveness. Copyright © 2007 Inderscience Enterprises Ltd.

Original languageEnglish
Pages (from-to)45-68
Number of pages24
JournalInternational Journal of Technology Management
Volume40
Issue number1-3
DOIs
Publication statusPublished - 24 Sep 2007

Keywords

  • healthcare services
  • LFA
  • logical framework analysis
  • quality management
  • technology management

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