New capabilities: can IT service providers leverage crowdsourcing?

Dorit Nevo, Julia Kotlarsky, Saggi Nevo

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Technological advancements enable new sourcing models in software development such as cloud computing, software-as-a-service, and crowdsourcing. While the first two are perceived as a re-emergence of older models (e.g., ASP), crowdsourcing is a new model that creates an opportunity for a global workforce to compete with established service providers. Organizations engaging in crowdsourcing need to develop the capabilities to successfully utilize this sourcing model in delivering services to their clients. To explore these capabilities we collected qualitative data from focus groups with crowdsourcing leaders at a large technology organization. New capabilities we identified stem from the need of the traditional service provider to assume a "client" role in the crowdsourcing context, while still acting as a "vendor" in providing services to the end client. This paper expands the research on vendor capabilities and IS outsourcing as well as offers important insights to organizations that are experimenting with, or considering, crowdsourcing.

Original languageEnglish
Title of host publicationICIS 2012 proceedings
PublisherAssociation for Information Systems
Pages609-626
Number of pages18
Volume1
ISBN (Print)978-1-62748-604-0
Publication statusPublished - 1 Dec 2012
EventInternational Conference on Information Systems - Orlando, FL, United States
Duration: 16 Dec 201219 Dec 2012

Conference

ConferenceInternational Conference on Information Systems
Abbreviated titleICIS 2012
CountryUnited States
CityOrlando, FL
Period16/12/1219/12/12

Keywords

  • capabilities
  • crowdsourcing
  • outsourcing
  • qualitative research

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  • Research Output

    • 1 Conference contribution

    A conceptual framework of knowledge integration in multisourcing arrangements

    Jin, X. & Kotlarsky, J., 2012, ICIS 2012 proceedings. Association for Information Systems, Vol. 2. p. 1611-1630 20 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

  • Cite this

    Nevo, D., Kotlarsky, J., & Nevo, S. (2012). New capabilities: can IT service providers leverage crowdsourcing? In ICIS 2012 proceedings (Vol. 1, pp. 609-626). Association for Information Systems.