Smart Tourism Destinations: Can the Destination Management Organizations Exploit Benefits of the ICTs? Evidences from a Multiple Case Study

Salvatore Ammirato, Alberto Michele Felicetti, Marco Della-gala, Cinzia Raso, Marco Cozza

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

Abstract

Recent developments of ICTs enable new ways to experience tourism and conducted to the concept of smart tourism. The adoption of cutting-edge technologies and its combination with innovative organizational models fosters cooperation, knowledge sharing, and open innovation among service providers in tourism destination. Moreover, it offers innovative services to visitors. In few words, they become smart tourism destinations. In this paper, we report first results of the SMARTCAL project aimed at conceiving a digital platform assisting Destination Management Organizations (DMOs) in providing smart tourism services. A DMO is the organization charged with managing the tourism offer of a collaborative network, made up of service providers acting in a destination. In this paper, we adopted a multiple case studies approach to analyze five Italian DMOs. Our aims were to investigate (1) if, and how, successful DMOs were able to offer smart tourism services to visitors; (2) if the ICTs adoption level was related to the collaboration level among DMO partners. First results highlighted that use of smart technologies was still in an embryonic stage of development, and it did not depend from collaboration levels.
Original languageEnglish
Title of host publication Collaborative Networks of Cognitive Systems
Subtitle of host publicationPRO-VE 2018. IFIP Advances in Information and Communication Technology
EditorsL. Camarinha-Matos, H. Afsarmanesh , Y. Rezgui
PublisherSpringer
Pages623-634
Number of pages12
Volume534
ISBN (Electronic)978-3-319-99127-6
ISBN (Print)978-3-319-99126-9
DOIs
Publication statusPublished - 25 Aug 2018

Publication series

NameIFIP Advances in Information and Communication Technology
PublisherSPRINGER
Volume534

Bibliographical note

© IFIP International Federation for Information Processing 2018

Keywords

  • Destination Management Organizations
  • Smart tourism services
  • Multiple case studies

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    Ammirato, S., Felicetti, A. M., Della-gala, M., Raso, C., & Cozza, M. (2018). Smart Tourism Destinations: Can the Destination Management Organizations Exploit Benefits of the ICTs? Evidences from a Multiple Case Study. In L. Camarinha-Matos, H. Afsarmanesh , & Y. Rezgui (Eds.), Collaborative Networks of Cognitive Systems: PRO-VE 2018. IFIP Advances in Information and Communication Technology (Vol. 534, pp. 623-634). (IFIP Advances in Information and Communication Technology; Vol. 534). Springer. https://doi.org/10.1007/978-3-319-99127-6_54