Smart Tourism Destinations: Can the Destination Management Organizations Exploit Benefits of the ICTs? Evidences from a Multiple Case Study

Salvatore Ammirato, Alberto Michele Felicetti, Marco Della-gala, Cinzia Raso, Marco Cozza

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

Abstract

Recent developments of ICTs enable new ways to experience tourism and conducted to the concept of smart tourism. The adoption of cutting-edge technologies and its combination with innovative organizational models fosters cooperation, knowledge sharing, and open innovation among service providers in tourism destination. Moreover, it offers innovative services to visitors. In few words, they become smart tourism destinations. In this paper, we report first results of the SMARTCAL project aimed at conceiving a digital platform assisting Destination Management Organizations (DMOs) in providing smart tourism services. A DMO is the organization charged with managing the tourism offer of a collaborative network, made up of service providers acting in a destination. In this paper, we adopted a multiple case studies approach to analyze five Italian DMOs. Our aims were to investigate (1) if, and how, successful DMOs were able to offer smart tourism services to visitors; (2) if the ICTs adoption level was related to the collaboration level among DMO partners. First results highlighted that use of smart technologies was still in an embryonic stage of development, and it did not depend from collaboration levels.
Original languageEnglish
Title of host publication Collaborative Networks of Cognitive Systems
Subtitle of host publicationPRO-VE 2018. IFIP Advances in Information and Communication Technology
EditorsL. Camarinha-Matos, H. Afsarmanesh , Y. Rezgui
PublisherSpringer
Pages623-634
Number of pages12
Volume534
ISBN (Electronic)978-3-319-99127-6
ISBN (Print)978-3-319-99126-9
DOIs
Publication statusPublished - 25 Aug 2018

Publication series

NameIFIP Advances in Information and Communication Technology
PublisherSPRINGER
Volume534

Fingerprint

Tourism destination
Multiple case study
Destination management organizations
Tourism
Service provider
Tourism services
Destination
Knowledge sharing
ICT adoption
Stages of development
Open innovation
Collaborative networks

Bibliographical note

© IFIP International Federation for Information Processing 2018

Keywords

  • Destination Management Organizations
  • Smart tourism services
  • Multiple case studies

Cite this

Ammirato, S., Felicetti, A. M., Della-gala, M., Raso, C., & Cozza, M. (2018). Smart Tourism Destinations: Can the Destination Management Organizations Exploit Benefits of the ICTs? Evidences from a Multiple Case Study. In L. Camarinha-Matos, H. Afsarmanesh , & Y. Rezgui (Eds.), Collaborative Networks of Cognitive Systems: PRO-VE 2018. IFIP Advances in Information and Communication Technology (Vol. 534, pp. 623-634). (IFIP Advances in Information and Communication Technology; Vol. 534). Springer. https://doi.org/10.1007/978-3-319-99127-6_54
Ammirato, Salvatore ; Felicetti, Alberto Michele ; Della-gala, Marco ; Raso, Cinzia ; Cozza, Marco. / Smart Tourism Destinations: Can the Destination Management Organizations Exploit Benefits of the ICTs? Evidences from a Multiple Case Study. Collaborative Networks of Cognitive Systems: PRO-VE 2018. IFIP Advances in Information and Communication Technology. editor / L. Camarinha-Matos ; H. Afsarmanesh ; Y. Rezgui. Vol. 534 Springer, 2018. pp. 623-634 (IFIP Advances in Information and Communication Technology).
@inbook{3cde47482c3e4a339b23418f3a50227e,
title = "Smart Tourism Destinations: Can the Destination Management Organizations Exploit Benefits of the ICTs? Evidences from a Multiple Case Study",
abstract = "Recent developments of ICTs enable new ways to experience tourism and conducted to the concept of smart tourism. The adoption of cutting-edge technologies and its combination with innovative organizational models fosters cooperation, knowledge sharing, and open innovation among service providers in tourism destination. Moreover, it offers innovative services to visitors. In few words, they become smart tourism destinations. In this paper, we report first results of the SMARTCAL project aimed at conceiving a digital platform assisting Destination Management Organizations (DMOs) in providing smart tourism services. A DMO is the organization charged with managing the tourism offer of a collaborative network, made up of service providers acting in a destination. In this paper, we adopted a multiple case studies approach to analyze five Italian DMOs. Our aims were to investigate (1) if, and how, successful DMOs were able to offer smart tourism services to visitors; (2) if the ICTs adoption level was related to the collaboration level among DMO partners. First results highlighted that use of smart technologies was still in an embryonic stage of development, and it did not depend from collaboration levels.",
keywords = "Destination Management Organizations, Smart tourism services, Multiple case studies",
author = "Salvatore Ammirato and Felicetti, {Alberto Michele} and Marco Della-gala and Cinzia Raso and Marco Cozza",
note = "{\circledC} IFIP International Federation for Information Processing 2018",
year = "2018",
month = "8",
day = "25",
doi = "10.1007/978-3-319-99127-6_54",
language = "English",
isbn = "978-3-319-99126-9",
volume = "534",
series = "IFIP Advances in Information and Communication Technology",
publisher = "Springer",
pages = "623--634",
editor = "L. Camarinha-Matos and {Afsarmanesh }, {H. } and Y. Rezgui",
booktitle = "Collaborative Networks of Cognitive Systems",
address = "Germany",

}

Ammirato, S, Felicetti, AM, Della-gala, M, Raso, C & Cozza, M 2018, Smart Tourism Destinations: Can the Destination Management Organizations Exploit Benefits of the ICTs? Evidences from a Multiple Case Study. in L Camarinha-Matos, H Afsarmanesh & Y Rezgui (eds), Collaborative Networks of Cognitive Systems: PRO-VE 2018. IFIP Advances in Information and Communication Technology. vol. 534, IFIP Advances in Information and Communication Technology, vol. 534, Springer, pp. 623-634. https://doi.org/10.1007/978-3-319-99127-6_54

Smart Tourism Destinations: Can the Destination Management Organizations Exploit Benefits of the ICTs? Evidences from a Multiple Case Study. / Ammirato, Salvatore; Felicetti, Alberto Michele; Della-gala, Marco; Raso, Cinzia; Cozza, Marco.

Collaborative Networks of Cognitive Systems: PRO-VE 2018. IFIP Advances in Information and Communication Technology. ed. / L. Camarinha-Matos; H. Afsarmanesh ; Y. Rezgui. Vol. 534 Springer, 2018. p. 623-634 (IFIP Advances in Information and Communication Technology; Vol. 534).

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

TY - CHAP

T1 - Smart Tourism Destinations: Can the Destination Management Organizations Exploit Benefits of the ICTs? Evidences from a Multiple Case Study

AU - Ammirato, Salvatore

AU - Felicetti, Alberto Michele

AU - Della-gala, Marco

AU - Raso, Cinzia

AU - Cozza, Marco

N1 - © IFIP International Federation for Information Processing 2018

PY - 2018/8/25

Y1 - 2018/8/25

N2 - Recent developments of ICTs enable new ways to experience tourism and conducted to the concept of smart tourism. The adoption of cutting-edge technologies and its combination with innovative organizational models fosters cooperation, knowledge sharing, and open innovation among service providers in tourism destination. Moreover, it offers innovative services to visitors. In few words, they become smart tourism destinations. In this paper, we report first results of the SMARTCAL project aimed at conceiving a digital platform assisting Destination Management Organizations (DMOs) in providing smart tourism services. A DMO is the organization charged with managing the tourism offer of a collaborative network, made up of service providers acting in a destination. In this paper, we adopted a multiple case studies approach to analyze five Italian DMOs. Our aims were to investigate (1) if, and how, successful DMOs were able to offer smart tourism services to visitors; (2) if the ICTs adoption level was related to the collaboration level among DMO partners. First results highlighted that use of smart technologies was still in an embryonic stage of development, and it did not depend from collaboration levels.

AB - Recent developments of ICTs enable new ways to experience tourism and conducted to the concept of smart tourism. The adoption of cutting-edge technologies and its combination with innovative organizational models fosters cooperation, knowledge sharing, and open innovation among service providers in tourism destination. Moreover, it offers innovative services to visitors. In few words, they become smart tourism destinations. In this paper, we report first results of the SMARTCAL project aimed at conceiving a digital platform assisting Destination Management Organizations (DMOs) in providing smart tourism services. A DMO is the organization charged with managing the tourism offer of a collaborative network, made up of service providers acting in a destination. In this paper, we adopted a multiple case studies approach to analyze five Italian DMOs. Our aims were to investigate (1) if, and how, successful DMOs were able to offer smart tourism services to visitors; (2) if the ICTs adoption level was related to the collaboration level among DMO partners. First results highlighted that use of smart technologies was still in an embryonic stage of development, and it did not depend from collaboration levels.

KW - Destination Management Organizations

KW - Smart tourism services

KW - Multiple case studies

UR - https://link.springer.com/chapter/10.1007/978-3-319-99127-6_54

U2 - 10.1007/978-3-319-99127-6_54

DO - 10.1007/978-3-319-99127-6_54

M3 - Chapter (peer-reviewed)

SN - 978-3-319-99126-9

VL - 534

T3 - IFIP Advances in Information and Communication Technology

SP - 623

EP - 634

BT - Collaborative Networks of Cognitive Systems

A2 - Camarinha-Matos, L.

A2 - Afsarmanesh , H.

A2 - Rezgui, Y.

PB - Springer

ER -

Ammirato S, Felicetti AM, Della-gala M, Raso C, Cozza M. Smart Tourism Destinations: Can the Destination Management Organizations Exploit Benefits of the ICTs? Evidences from a Multiple Case Study. In Camarinha-Matos L, Afsarmanesh H, Rezgui Y, editors, Collaborative Networks of Cognitive Systems: PRO-VE 2018. IFIP Advances in Information and Communication Technology. Vol. 534. Springer. 2018. p. 623-634. (IFIP Advances in Information and Communication Technology). https://doi.org/10.1007/978-3-319-99127-6_54