TY - CHAP
T1 - Smart Tourism Destinations: Can the Destination Management Organizations Exploit Benefits of the ICTs? Evidences from a Multiple Case Study
AU - Ammirato, Salvatore
AU - Felicetti, Alberto Michele
AU - Della-gala, Marco
AU - Raso, Cinzia
AU - Cozza, Marco
N1 - © IFIP International Federation for Information Processing 2018
PY - 2018/8/25
Y1 - 2018/8/25
N2 - Recent developments of ICTs enable new ways to experience tourism and conducted to the concept of smart tourism. The adoption of cutting-edge technologies and its combination with innovative organizational models fosters cooperation, knowledge sharing, and open innovation among service providers in tourism destination. Moreover, it offers innovative services to visitors. In few words, they become smart tourism destinations. In this paper, we report first results of the SMARTCAL project aimed at conceiving a digital platform assisting Destination Management Organizations (DMOs) in providing smart tourism services. A DMO is the organization charged with managing the tourism offer of a collaborative network, made up of service providers acting in a destination. In this paper, we adopted a multiple case studies approach to analyze five Italian DMOs. Our aims were to investigate (1) if, and how, successful DMOs were able to offer smart tourism services to visitors; (2) if the ICTs adoption level was related to the collaboration level among DMO partners. First results highlighted that use of smart technologies was still in an embryonic stage of development, and it did not depend from collaboration levels.
AB - Recent developments of ICTs enable new ways to experience tourism and conducted to the concept of smart tourism. The adoption of cutting-edge technologies and its combination with innovative organizational models fosters cooperation, knowledge sharing, and open innovation among service providers in tourism destination. Moreover, it offers innovative services to visitors. In few words, they become smart tourism destinations. In this paper, we report first results of the SMARTCAL project aimed at conceiving a digital platform assisting Destination Management Organizations (DMOs) in providing smart tourism services. A DMO is the organization charged with managing the tourism offer of a collaborative network, made up of service providers acting in a destination. In this paper, we adopted a multiple case studies approach to analyze five Italian DMOs. Our aims were to investigate (1) if, and how, successful DMOs were able to offer smart tourism services to visitors; (2) if the ICTs adoption level was related to the collaboration level among DMO partners. First results highlighted that use of smart technologies was still in an embryonic stage of development, and it did not depend from collaboration levels.
KW - Destination Management Organizations
KW - Smart tourism services
KW - Multiple case studies
UR - https://link.springer.com/chapter/10.1007/978-3-319-99127-6_54
U2 - 10.1007/978-3-319-99127-6_54
DO - 10.1007/978-3-319-99127-6_54
M3 - Chapter (peer-reviewed)
SN - 978-3-319-99126-9
VL - 534
T3 - IFIP Advances in Information and Communication Technology
SP - 623
EP - 634
BT - Collaborative Networks of Cognitive Systems
A2 - Camarinha-Matos, L.
A2 - Afsarmanesh , H.
A2 - Rezgui, Y.
PB - Springer
ER -