Strategic logistics outsourcing: an integrated QFD and fuzzy AHP approach

William Ho, Ting He, Carman K.M. Lee, Ali Emrouznejad

Research output: Contribution to journalArticlepeer-review


This paper develops an integratedapproach, combining quality function deployment (QFD), fuzzy set theory, and analytic hierarchy process (AHP) approach, to evaluate and select the optimal third-party logistics service providers (3PLs). In the approach, multiple evaluating criteria are derived from the requirements of company stakeholders using a series of house of quality (HOQ). The importance of evaluating criteria is prioritized with respect to the degree of achieving the stakeholder requirements using fuzzyAHP. Based on the ranked criteria, alternative 3PLs are evaluated and compared with each other using fuzzyAHP again to make an optimal selection. The effectiveness of proposed approach is demonstrated by applying it to a Hong Kong based enterprise that supplies hard disk components. The proposed integratedapproach outperforms the existing approaches because the outsourcing strategy and 3PLs selection are derived from the corporate/business strategy.

Original languageEnglish
Pages (from-to)10841–10850
Number of pages10
JournalExpert Systems with Applications
Issue number12
Publication statusPublished - 15 Sept 2012


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