Sustainability knowledge management and organisational learning in tourism: current approaches and areas for future development

Aurora Martínez-Martínez, Juan Gabriel Cegarra-Navarro, Alexeis Garcia-Perez

Research output: Contribution to journalArticlepeer-review


Tourism is one of the major drivers of socio-economic growth. For tourism organisations to remain competitive, they must be able to adapt to the current dynamic scenario where the sector operates. Organisational learning strategies can provide the sector with the knowledge required to transform tourism research and intellectual property into capabilities for the industry and stimulate tourism models with a minimal effect on the environment. Knowledge management involves managing tacit and explicit information in a way that ensures it is available where and when needed. From a knowledge management perspective, environmental learning refers to the processes of acquiring, distributing and using knowledge of the natural environment, involving the processes of socialisation, externalisation, combination and internalisation of knowledge and its central aim is to improve performance. This article describes how knowledge management and organisational learning can help to achieve a sustainable tourism sector. Sustainability in this context is understood as efforts to progress simultaneously in environmental, societal and economic development. The article argues that the principles of sustainable tourism lead to both improved strategies and avenues for future research, provided they are informed and supported by learning and knowledge management; value co-creation; co-operation and trust-building; corporate social responsibility and pro-environmental behaviour.
Original languageEnglish
Pages (from-to)895-907
Number of pages13
JournalJournal of Sustainable Tourism
Issue number4
Early online date10 Jun 2022
Publication statusPublished - 3 Apr 2023

Bibliographical note

Funding Information: Ministerio de Economía, Industria y Competitividad of the Spanish Government for financing the research project ECO2017-88987-R (MINECO/ FEDER;UE), cofinanced from the European Union FEDER funds.


  • Organisational learning
  • corporate social responsibility
  • knowledge management
  • pro-environmental behaviour
  • sustainability knowledge
  • sustainable tourism


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