TY - GEN
T1 - The challenges of developing an online tool to measure the quality of the passenger experience in a PanEuropean context
AU - Woodcock, Andrée
AU - Petridis, Panagiotis
AU - Liotopoulos, Fotis
AU - Georgiadis, Apostolos
AU - Brady, Liam
PY - 2014/12/31
Y1 - 2014/12/31
N2 - METPEX is a 3 year, FP7 project which aims to develop a PanEuropean tool to measure the quality of the passenger's experience of multimodal transport. Initial work has led to the development of a comprehensive set of variables relating to different passenger groups, forms of transport and journey stages. This paper addresses the main challenges in transforming the variables into usable, accessible computer based tools allowing for the real time collection of information, across multiple journey stages in different EU countries. Non-computer based measurement instruments will be used to gather information from those who may not have or be familiar with mobile technology. Smartphone-based measurement instruments will also be used, hosted in two applications. The mobile applications need to be easy to use, configurable and adaptable according to the context of use. They should also be inherently interesting and rewarding for the participant, whilst allowing for the collection of high quality, valid and reliable data from all journey types and stages (from planning, through to entry into and egress from different transport modes, travel on public and personal vehicles and support of active forms of transport (e.g. cycling and walking). During all phases of the data collection and processing, the privacy of the participant is highly regarded and is ensured.
AB - METPEX is a 3 year, FP7 project which aims to develop a PanEuropean tool to measure the quality of the passenger's experience of multimodal transport. Initial work has led to the development of a comprehensive set of variables relating to different passenger groups, forms of transport and journey stages. This paper addresses the main challenges in transforming the variables into usable, accessible computer based tools allowing for the real time collection of information, across multiple journey stages in different EU countries. Non-computer based measurement instruments will be used to gather information from those who may not have or be familiar with mobile technology. Smartphone-based measurement instruments will also be used, hosted in two applications. The mobile applications need to be easy to use, configurable and adaptable according to the context of use. They should also be inherently interesting and rewarding for the participant, whilst allowing for the collection of high quality, valid and reliable data from all journey types and stages (from planning, through to entry into and egress from different transport modes, travel on public and personal vehicles and support of active forms of transport (e.g. cycling and walking). During all phases of the data collection and processing, the privacy of the participant is highly regarded and is ensured.
KW - adaptive and personalized interfaces
KW - entertainment and game user interface
KW - human centered design
KW - internationalization
KW - new technology and its usefulness
KW - qualitative measurement
KW - transport
KW - universal usability
KW - user centered design
KW - localization
KW - quantitative measurement
KW - evaluation
UR - http://www.scopus.com/inward/record.url?scp=84903136144&partnerID=8YFLogxK
UR - http://link.springer.com/chapter/10.1007%2F978-3-319-07227-2_52
U2 - 10.1007/978-3-319-07227-2_52
DO - 10.1007/978-3-319-07227-2_52
M3 - Conference publication
AN - SCOPUS:84903136144
SN - 978-3-319-07226-5
T3 - Lecture notes in computer science
SP - 545
EP - 555
BT - Human-Computer Interaction: applications and services
A2 - Kurosu, Masaaki
PB - Springer
CY - Cham (CH)
T2 - 16th international conference on Human-Computer Interaction
Y2 - 22 June 2014 through 27 June 2014
ER -