The challenges of developing an online tool to measure the quality of the passenger experience in a PanEuropean context

Andrée Woodcock, Panagiotis Petridis, Fotis Liotopoulos, Apostolos Georgiadis, Liam Brady

Research output: Chapter in Book/Report/Conference proceedingConference publication

Abstract

METPEX is a 3 year, FP7 project which aims to develop a PanEuropean tool to measure the quality of the passenger's experience of multimodal transport. Initial work has led to the development of a comprehensive set of variables relating to different passenger groups, forms of transport and journey stages. This paper addresses the main challenges in transforming the variables into usable, accessible computer based tools allowing for the real time collection of information, across multiple journey stages in different EU countries. Non-computer based measurement instruments will be used to gather information from those who may not have or be familiar with mobile technology. Smartphone-based measurement instruments will also be used, hosted in two applications. The mobile applications need to be easy to use, configurable and adaptable according to the context of use. They should also be inherently interesting and rewarding for the participant, whilst allowing for the collection of high quality, valid and reliable data from all journey types and stages (from planning, through to entry into and egress from different transport modes, travel on public and personal vehicles and support of active forms of transport (e.g. cycling and walking). During all phases of the data collection and processing, the privacy of the participant is highly regarded and is ensured.

Original languageEnglish
Title of host publicationHuman-Computer Interaction: applications and services
Subtitle of host publication16th international conference, HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014, proceedings, part III
EditorsMasaaki Kurosu
Place of PublicationCham (CH)
PublisherSpringer
Pages545-555
Number of pages11
ISBN (Electronic)978-3-319-07227-2
ISBN (Print)978-3-319-07226-5
DOIs
Publication statusPublished - 31 Dec 2014
Event16th international conference on Human-Computer Interaction - Heraklion, Crete, Greece
Duration: 22 Jun 201427 Jun 2014

Publication series

NameLecture notes in computer science
PublisherSpringer
Volume8512
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference16th international conference on Human-Computer Interaction
Abbreviated titleHCI International 2014
CountryGreece
CityHeraklion, Crete
Period22/06/1427/06/14
Other"Applications and Services"

Keywords

  • adaptive and personalized interfaces
  • entertainment and game user interface
  • human centered design
  • internationalization
  • new technology and its usefulness
  • qualitative measurement
  • transport
  • universal usability
  • user centered design
  • localization
  • quantitative measurement
  • evaluation

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  • Cite this

    Woodcock, A., Petridis, P., Liotopoulos, F., Georgiadis, A., & Brady, L. (2014). The challenges of developing an online tool to measure the quality of the passenger experience in a PanEuropean context. In M. Kurosu (Ed.), Human-Computer Interaction: applications and services: 16th international conference, HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014, proceedings, part III (pp. 545-555). (Lecture notes in computer science; Vol. 8512). Springer. https://doi.org/10.1007/978-3-319-07227-2_52