The systemic perspective of service processes: underlying theory, architecture and approach

Luciano Batista, Andy Smart, Roger Maull

Research output: Contribution to conferencePaper

Original languageEnglish
Publication statusPublished - 2007
EventEurOMA 2007 Conference -
Duration: 10 Jun 2007 → …

Conference

ConferenceEurOMA 2007 Conference
Period10/06/07 → …

Keywords

  • systems theory
  • systems thinking
  • service processes

Cite this

Batista, L., Smart, A., & Maull, R. (2007). The systemic perspective of service processes: underlying theory, architecture and approach. Paper presented at EurOMA 2007 Conference, .