Using business process simulation within a business process reengineering approach

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This paper presents a case study of the use of business-process simulation within the context of a business-process-reengineering approach to change. The process-based change methodology provides context to the simulation technique in that it connects the aims of a business-process simulation (BPS) study to the strategic aims of the organisation and incorporates a consideration of human factors in order to achieve successful implementation of redesigned processes. Conversely, the ability of BPS to incorporate system variability, scenario analysis and a visual display to communicate process performance makes it a useful technique to provide a realistic assessment of the need for, and results of, change.
Original languageEnglish
Pages (from-to)408-420
Number of pages13
JournalBusiness Process Management Journal
Issue number4
Publication statusPublished - 2003


  • business process re-engineering
  • police
  • simulation


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