Using business process simulation within a business process reengineering approach

Research output: Contribution to journalArticle

Abstract

This paper presents a case study of the use of business-process simulation within the context of a business-process-reengineering approach to change. The process-based change methodology provides context to the simulation technique in that it connects the aims of a business-process simulation (BPS) study to the strategic aims of the organisation and incorporates a consideration of human factors in order to achieve successful implementation of redesigned processes. Conversely, the ability of BPS to incorporate system variability, scenario analysis and a visual display to communicate process performance makes it a useful technique to provide a realistic assessment of the need for, and results of, change.
Original languageEnglish
Pages (from-to)408-420
Number of pages13
JournalBusiness Process Management Journal
Volume9
Issue number4
DOIs
Publication statusPublished - 2003

Fingerprint

Business process re-engineering
Business process simulation
Simulation
Human factors
Methodology
Simulation study
Scenario analysis
Process performance

Keywords

  • business process re-engineering
  • police
  • simulation

Cite this

@article{4e685402ff3e488a8856e17db70d54c9,
title = "Using business process simulation within a business process reengineering approach",
abstract = "This paper presents a case study of the use of business-process simulation within the context of a business-process-reengineering approach to change. The process-based change methodology provides context to the simulation technique in that it connects the aims of a business-process simulation (BPS) study to the strategic aims of the organisation and incorporates a consideration of human factors in order to achieve successful implementation of redesigned processes. Conversely, the ability of BPS to incorporate system variability, scenario analysis and a visual display to communicate process performance makes it a useful technique to provide a realistic assessment of the need for, and results of, change.",
keywords = "business process re-engineering, police, simulation",
author = "Andrew Greasley",
year = "2003",
doi = "10.1108/14637150310484481",
language = "English",
volume = "9",
pages = "408--420",
journal = "Business Process Management Journal",
issn = "1463-7154",
publisher = "Emerald Group Publishing Ltd.",
number = "4",

}

Using business process simulation within a business process reengineering approach. / Greasley, Andrew.

In: Business Process Management Journal, Vol. 9, No. 4, 2003, p. 408-420.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Using business process simulation within a business process reengineering approach

AU - Greasley, Andrew

PY - 2003

Y1 - 2003

N2 - This paper presents a case study of the use of business-process simulation within the context of a business-process-reengineering approach to change. The process-based change methodology provides context to the simulation technique in that it connects the aims of a business-process simulation (BPS) study to the strategic aims of the organisation and incorporates a consideration of human factors in order to achieve successful implementation of redesigned processes. Conversely, the ability of BPS to incorporate system variability, scenario analysis and a visual display to communicate process performance makes it a useful technique to provide a realistic assessment of the need for, and results of, change.

AB - This paper presents a case study of the use of business-process simulation within the context of a business-process-reengineering approach to change. The process-based change methodology provides context to the simulation technique in that it connects the aims of a business-process simulation (BPS) study to the strategic aims of the organisation and incorporates a consideration of human factors in order to achieve successful implementation of redesigned processes. Conversely, the ability of BPS to incorporate system variability, scenario analysis and a visual display to communicate process performance makes it a useful technique to provide a realistic assessment of the need for, and results of, change.

KW - business process re-engineering

KW - police

KW - simulation

UR - http://www.emeraldinsight.com/journals.htm?articleid=843538&show=abstract

U2 - 10.1108/14637150310484481

DO - 10.1108/14637150310484481

M3 - Article

VL - 9

SP - 408

EP - 420

JO - Business Process Management Journal

JF - Business Process Management Journal

SN - 1463-7154

IS - 4

ER -