Web-based expert systems: benefits and challenges

Y. Duan*, J.S. Edwards, M.X. Xu

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review


Convergence of technologies in the Internet and the field of expert systems have offered new ways of sharing and distributing knowledge. However, there has been a general lack of research in the area of web-based expert systems (ES). This paper addresses the issues associated with the design, development, and use of web-based ES from a standpoint of the benefits and challenges of developing and using them. The original theory and concepts in conventional ES were reviewed and a knowledge engineering framework for developing them was revisited. The study considered three web-based ES: WITS-advisor - for e-business strategy development, Fish-Expert - for fish disease diagnosis, and IMIS - to promote intelligent interviews. The benefits and challenges in developing and using ES are discussed by comparing them with traditional standalone systems from development and application perspectives. © 2004 Elsevier B.V. All rights reserved.

Original languageEnglish
Pages (from-to)799-811
Number of pages13
JournalInformation and Management
Issue number6
Publication statusPublished - Sept 2005

Bibliographical note

NOTICE: this is the author’s version of a work that was accepted for publication in Information and Management. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Duan, Yanqing; Edwards, John S. and Xu, M.X. (2005). Web-based expert systems: benefits and challenges. Information and Management, 42 (6), pp. 799-811. DOI 10.1016/j.im.2004.08.005


  • benefits and challenges
  • expert systemsIn
  • internet
  • knowledge based systems
  • web-based


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