Counterfactual Thinking Following a Double Deviation and Its Impact on Customers Satisfaction

Hai-Anh Tran, Yuliya Strizhakova

Research output: Unpublished contribution to conferenceUnpublished Conference Paperpeer-review

Original languageEnglish
Publication statusPublished - 24 Feb 2019
Event2019 AMA Winter Academic Conference - Austin, United States
Duration: 22 Feb 201924 Feb 2019

Conference

Conference2019 AMA Winter Academic Conference
Country/TerritoryUnited States
CityAustin
Period22/02/1924/02/19

Cite this