Counterfactual Thinking Following a Double Deviation and Its Impact on Customers Satisfaction

Hai-Anh Tran, Yuliya Strizhakova

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

Original language	English
Publication status	Published - 24 Feb 2019
Event	2019 AMA Winter Academic Conference - Austin, United States Duration: 22 Feb 2019 → 24 Feb 2019

Conference	2019 AMA Winter Academic Conference
Country/Territory	United States
City	Austin
Period	22/02/19 → 24/02/19

Cite this

@conference{4205bedcb5684b29975a02da93b7df9f,

title = "Counterfactual Thinking Following a Double Deviation and Its Impact on Customers Satisfaction",

author = "Hai-Anh Tran and Yuliya Strizhakova",

year = "2019",

month = feb,

day = "24",

language = "English",

note = "2019 AMA Winter Academic Conference ; Conference date: 22-02-2019 Through 24-02-2019",

}

TY - CONF

T1 - Counterfactual Thinking Following a Double Deviation and Its Impact on Customers Satisfaction

AU - Tran, Hai-Anh

AU - Strizhakova, Yuliya

PY - 2019/2/24

Y1 - 2019/2/24

UR - https://www.ama.org/events/conference/2019-ama-winter-academic-conference/

M3 - Unpublished Conference Paper

T2 - 2019 AMA Winter Academic Conference

Y2 - 22 February 2019 through 24 February 2019

ER -