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Customer service experience of AI-based organisational frontlines
Arezoo Fakhimi
Marketing & Strategy
Research output
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Thesis
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Doctoral Thesis
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Dive into the research topics of 'Customer service experience of AI-based organisational frontlines'. Together they form a unique fingerprint.
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Business & Economics
Customer Service
100%
Service Experience
76%
Artificial Intelligence
66%
Customer Experience
41%
Frontline Employees
30%
Social Exchange
29%
Service Encounter
22%
Voice Recognition
22%
Social Presence
17%
Customer Engagement
15%
User Experience
15%
Google
13%
Qualitative Approaches
12%
Credibility
11%
Technological Change
11%
Structured Interview
11%
Service Sector
11%
Emotion
9%
Employees
6%