e-Business technological innovations

Daniel C. Bello, Talai Osmonbekov, Frank T. Xie, David I. Gilliland

Research output: Contribution to journalArticle

Abstract

Modern distribution is being shifted from paper-based, people-intensive marketing systems toward electronic-based procedures that rely on Internet communications and web-enhanced software tools. This article develops a typology of e-business technological innovations that have come to characterize cutting-edge distribution management. e-Business tools relevant to marketing channels are organized by the channel process flows that yield communication and transaction enhancements to distribution systems. Further, a model of the impact of e-business on channel performance is developed. The mediating role of channel structure on technology's impact on channel outcomes in terms of efficiency and effectiveness is also analyzed. Finally, implications of the e-business revolution for managers and researchers are discussed.
Original languageEnglish
Pages (from-to)3-25
Number of pages23
JournalJournal of Marketing Channels
Volume9
Issue number3-4
DOIs
Publication statusPublished - 2002

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Technological innovation
Electronic business
Communication
World Wide Web
Distribution system
Marketing channels
Channel structure
Managers
Distribution management
Enhancement
Marketing systems

Keywords

  • e-Business
  • channel process flows
  • channel structure
  • channel performance

Cite this

Bello, Daniel C. ; Osmonbekov, Talai ; Xie, Frank T. ; Gilliland, David I. / e-Business technological innovations. In: Journal of Marketing Channels. 2002 ; Vol. 9, No. 3-4. pp. 3-25.
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e-Business technological innovations. / Bello, Daniel C.; Osmonbekov, Talai; Xie, Frank T.; Gilliland, David I.

In: Journal of Marketing Channels, Vol. 9, No. 3-4, 2002, p. 3-25.

Research output: Contribution to journalArticle

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