Linking rewards to commitment: an empirical investigation of four UK call centres

Keyphrases

• Call Center 100%
• Exchange Theory 100%
• Frontline Employees 33%
• Organizational Commitment 33%
• Call Center Workers 33%
• Commitment Theory 33%
• Study Support 33%
• Affective Commitment 33%
• Continuance Commitment 33%
• Retail Banks 33%
• Employee Perceptions 33%
• Large-scale Survey 33%
• Normative Commitment 33%
• Intrinsic Reward 33%
• Reward Theory 33%
• Extrinsic Rewards 33%

Social Sciences

• UK 100%
• Call Center 100%
• Exchange Theory 100%
• Organizational Commitment 33%

Economics, Econometrics and Finance

• Exchange Theory 100%
• Employee Retention 33%