Manufacturing’s Wicked Problems (Partially) Explained Through Social Network Analysis

Ben Clegg; Amrik S. Sohal; Chee Seng Koh; Prasanta Dey; David Bennett

Manufacturing’s Wicked Problems (Partially) Explained Through Social Network Analysis

Ben Clegg, Amrik S. Sohal, Chee Seng Koh, Prasanta Dey, David Bennett

Operations & Information Management

Research output: Chapter in Book/Published conference output › Conference publication

Abstract

This paper reports on an empirical case study based in a UK manufacturing company which was striving for more effective employee engagement. Social Network Analysis (SNA) was used to investigate the situation through a consultative approach involving the workforce in a structured debate about employee engagement and its possible effects upon the organisation. The paper reveals how employee engagement varies depending upon the characteristics of an individual and how they interact with other employees.

Original language	Undefined/Unknown
Title of host publication	Proceedings of 21st EurOMA Conference
Publication status	Published - 20 Jun 2014

Bibliographical note

This paper is protected by copyright. This is an accepted manuscript of a proceedings paper presented at the 21st EurOMA Conference.

Keywords

Wicked problems
SNA
employee engagement

Access to Document

Clegg Sohal Koh Dey and Bennett_Wicked Problems of Manufacturing and Social Network Analysis
This paper is protected by copyright. This is an accepted manuscript of a proceedings paper presented at the 21st EurOMA Conference.
Accepted author manuscript, 711 KBLicence: Unspecified

Cite this

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AB - This paper reports on an empirical case study based in a UK manufacturing company which was striving for more effective employee engagement. Social Network Analysis (SNA) was used to investigate the situation through a consultative approach involving the workforce in a structured debate about employee engagement and its possible effects upon the organisation. The paper reveals how employee engagement varies depending upon the characteristics of an individual and how they interact with other employees.

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