Performance analysis of frontline service employees: case of a banking call centre

Neeru Malhotra, Avinandan Mukherjee

Research output: Chapter in Book/Report/Conference proceedingConference publication

Original languageEnglish
Title of host publicationProceedings 2004 INFORMS Marketing Science Conference
Publication statusPublished - 2004
Event2004 INFORMS Marketing Science Conference - Rotterdam, Netherlands
Duration: 23 Jun 200426 Jun 2004

Conference

Conference2004 INFORMS Marketing Science Conference
Abbreviated title2004 INFORMS
CountryNetherlands
CityRotterdam
Period23/06/0426/06/04

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