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Revisiting Service Quality through the Lens of Experience-Centric Services
Ahmad Beltagui
, Marina Candi
Aston Business School
Operations & Information Management
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peer-review
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Keyphrases
Quality of Service
100%
Experience-centric Services
100%
Expressive Performance
50%
Instrumental Performance
50%
Service Model
33%
Customer Services Quality
33%
Customer Loyalty
33%
Service Performance
16%
Customer Perception
16%
Problematization
16%
Loyalty
16%
Moderating Effect
16%
Multilevel Structural Equation Modeling
16%
Expected Outcomes
16%
Service Experience
16%
Emotional Design
16%
Computer Science
Quality of Service
100%
Centric Service
100%
Structural Equation Model
25%
Emotional Design
25%
Direct Relationship
25%
Expected Outcome
25%
Social Sciences
Quality of Service
100%
Customer Loyalty
50%
Economics, Econometrics and Finance
Customer Retention
100%
Experience Goods
50%