AI-Empowered Organizational Frontline’s Role During The Crisis

Keyphrases

• Frontline Employees 100%
• COVID-19 100%
• Organizational Frontlines 100%
• AI-driven 100%
• Structured Interview 50%
• Service Context 50%
• Social Exchange Theory 50%
• Customer Interaction 50%
• Customer Preference 50%
• Information Privacy 50%
• Human-machine Interaction 50%
• Anthropomorphism 50%
• Global Pandemic 50%
• Siri 50%
• Google Assistant 50%
• Alexa 50%
• Leximancer 50%
• Smart Virtual Assistant 50%
• Human-machine Relationship 50%
• Moral Superiority 50%
• Data Credibility 50%
• YouTube Videos 50%

Social Sciences

• Artificial Intelligence 100%
• COVID-19 100%
• Crisis 100%
• Customer 100%
• Semi-Structured Interview 50%
• Social Exchange Theory 50%
• YouTube 50%
• Right to Privacy 50%
• Human Machine Interaction 50%
• Customer Interaction 50%
• Anthropomorphism 50%

Psychology

• Artificial Intelligence 100%
• COVID-19 100%
• Semistructured Interview 50%
• YouTube 50%
• Human Machine Interaction 50%
• Pandemic 50%