An investigation into the antecedents of organisational citizenship behaviours

Anna-Lena Ackfeldt, Leonard V. Coote

Research output: Chapter in Book/Report/Conference proceedingConference publication

Abstract

The recent marketing literature reflects a growing interest in organisational citizenship behaviours (OCBs). In particular, several recent studies have drawn attention to administrative mechanisms including leadership support to examine how OCBs are managed. The general premise is that explicit administrative mechanisms can be deployed by an organisation to influence employees’ OCBs. Previous research has shown that OCBs can be influenced by different mechanisms and employee responses. However, the tendency has been to examine OCBs as a unidimensional construct and to examine employee responses in isolation. The authors develop hypotheses about interdependences between administrative mechanisms, employee responses and OCBs. They also examine the effects of administrative mechanisms and employees responses on separate dimensions of OCBs. The results generally support the premise that OCBs can be influenced by selectively deploying administrative mechanisms. However, the effect of administrative mechanisms on OCBs is mediated by employee responses including oganisational commitment. These results have significant implications for managing customer-contract employees and further research in this field.
Original languageEnglish
Title of host publicationProceedings of ANZMAC 2000
PublisherANZMAC
Pages217-222
Number of pages6
ISBN (Print)0-86857-978-5
Publication statusPublished - 29 Nov 2000
EventAustralia and New Zealand Marketing Academy Conference 2000 - Gold Coast, Australia
Duration: 29 Nov 20001 Dec 2000

Conference

ConferenceAustralia and New Zealand Marketing Academy Conference 2000
Abbreviated titleANZMAC 2000
CountryAustralia
CityGold Coast
Period29/11/001/12/00

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