Socially constructed marketing imageries (e.g. e-atmospherics) help consumers while making choices and decisions. Still, human and retailing technology interactions are rarely evaluated from a social practice perspective. This article explores the potential impact of socially constructed e-atmospherics on impulse buying. A framework with three interrelated factors, namely social acoustic, co-construction and mundane language enactment is analysed. The way these allow for e-social norms to organically emerge is elaborated through a set of propositions. Retailing implications are subsequently discussed.
- retail behaviour
- social atmospherics/capital and practice
De Kervenoael, R. J., Aykac, D. S. O., & Palmer, M. J. (2009). Online social capital: understanding e-impulse buying in practice. Journal of Retailing and Consumer Services, 16(4), 320-328. https://doi.org/10.1016/j.jretconser.2009.02.007