Keyphrases
Online Communities
96%
Quality of Service
78%
Consumption Community
72%
Transformational Leadership
72%
Service Evaluation
65%
Leadership Style
64%
Customer Service
59%
Service Encounter Quality
52%
Customer Services Quality
51%
High-involvement
48%
Discriminant Validity
48%
Affective Content
48%
Service Performance
48%
Course Curriculum
48%
Marketing Practices
48%
China
48%
Transactional Leadership
48%
Services Marketing
47%
Customer Satisfaction
46%
Retail
44%
Customer Orientation
43%
Service Users
43%
Service-oriented
43%
Transformational Leadership Style
40%
Transactional Leadership Style
40%
Orientation Behavior
33%
Customer Perception
33%
Marketing Theory
31%
Retail Employees
31%
Social Capital
31%
Customer Focus
28%
Service Evaluation Model
28%
Online Aggression
28%
Social Media Posts
27%
Service Employees
26%
Performance Enhancement
26%
Brand Personality
24%
Conflict Management
24%
Regulatory Focus
24%
Community Social Capital
24%
Parenthood
24%
Conflict Communities
24%
Gender Influence
24%
Car Sales
24%
New Vehicles
24%
Marketing Capabilities
24%
Brazil
24%
Employee Perceptions
24%
Boundary-spanning Behavior
24%
Customer-oriented Boundary-spanning Behavior
24%
Social Sciences
UK
100%
Online Communities
96%
Transformational Leadership
72%
Social Capital
60%
Quality of Service
60%
Marketing of Service
60%
Confirmatory Factor Analysis
54%
Authors
54%
Structural Equation Modeling
50%
Decision Making
48%
China
48%
Customer-Orientation
48%
In-Depth Interview
48%
Leadership Style
48%
Firm Performance
36%
Conceptual Framework
36%
Focus Group
31%
Research Design
31%
Emotions
30%
Model Evaluation
30%
Marketing Theory
30%
Design Methodology
27%
Brand Personality
24%
Conflict Management
24%
Brand Community
24%
Market Research
24%
India
24%
Parenthood
24%
Consumer Perception
24%
Boundary Spanning
24%
Digital Education
24%
Factor Analysis
24%
Service Workers
24%
Cultural Factor
24%
Marketing Performance
24%
Organizational Citizenship Behavior
24%
Theory Development
24%
Community Resources
24%
Acculturation
24%
Gender Difference
24%
Scientific Methods
24%
Consumer Intention
24%
Effect of Gender
24%
Shopping Center
24%
Gender Influence
24%
Social Control
24%
Literature Reviews
24%
Employee Organization
24%
Quality Enhancement
24%
Measurement Theory
24%