• United Kingdom

    Accepting PhD Students

    PhD projects

    Service Quality in Higher Education Market Research Practices of Organisations Electronic Service Quality

    If you made any changes in Pure these will be visible here soon.

    Personal profile

    Contact Details

    Phone: 01212043055
    Email: A.Farrell@aston.ac.uk
    Room: ABS 411

    Biography

    Andrew has been Associate Professor of Marketing at Aston Business School since June 2019. His research interests lie in the areas of services marketing and research methodology. Andrew is an expert in the measurement of service quality, customer satisfaction, and a range of other marketing metrics.

    Andrew's teaching is focused in the area of Market Research, with the overall aim of dissuading people of the view that statistics are difficult to understand and implement. He is also a strong supporter of enhancing business's ability to use market research to support their operations.

    He is a Certified Member of the Market Research Society (CMRS), for whom he serves as a Joint Chief Examiner, and a Fellow of the Higher Education Academy (FHEA). He is a member of the editorial review board of European Journal of Marketing and Journal of Marketing Theory & Practice and reviews for the Journal of Business Research and the British Journal of Management. He has presented his work at a variety of national and international conferences.

    His work has appeared in Journal of Business Research, Psychology & Marketing, Industrial Marketing Management, International Marketing Review, and others. With Prof Nick Lee, he edited the Marketing volume of the 2014 Wiley Encyclopaedia of Management.

    Andrew was a finalist for the Best Paper Award at the 2001 Academy of Marketing Annual Conference and the 2007 Postgraduate Research Prize at Loughborough University. In 2011, Andrew was awarded the Outstanding Reviewer Award from the European Journal of Marketing, and in 2014 he received the Dean's Award for Innovation in Teaching. This was followed by an Aston Astonishing Academics Award in 2016 for Most Effective Use of Feedback in ABS. While at Southampton, Andrew picked up a Dean's Teaching Award (top 10% of student feedback) and a Faculty Staff Achievement Award for Outstanding Contribution.

    In his spare time, Andrew is an avid follower of the NBA and, to a lesser extent, the NFL.

    Qualifications

    PGCPP, Aston University, 2013.

    Ph D, Loughborough University Business School, 2008. Subject: Marketing

    BCA (Hons), Victoria University of Wellington, New Zealand, 1998.

    BCA, Victoria University of Wellington, 1997.

    Employment

    Senior Lecturer, Aston Business School (2019 to date)

    Associate Professor, Southampton Business School (2016 - 2019)

    Lecturer, Aston Business School (2009 - 2016)

    Research Associate, Loughborough University (2004 - 2009)

    Research Interests

    Services Marketing

    Higher Education

    Communication

    Market Research

    Research Methodology

    Continuing Professional Development

    PGCert Teaching and Learning in Higher Education, Aston University. (2013)

    Education/Academic qualification

    PG Cert, Aston Business School

    Award Date: 10 Oct 2013

    FHEA, Higher Education Academy

    Award Date: 10 Oct 2013

    PhD, School of Business and Economics, Loughborough University Loughborough, United Kingdom

    Award Date: 11 Dec 2008

    MSc, Victoria University of Wellington

    Award Date: 30 Nov 1998

    BSc

    1 Feb 199528 Nov 1997

    Award Date: 28 Nov 1997

    External positions

    Joint Chief Examiner, Market Research Society

    Jul 2016 → …

    Fingerprint

    Dive into the research topics where Andrew Farrell is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
    • 1 Similar Profiles

    Network

    Recent external collaboration on country/territory level. Dive into details by clicking on the dots or