| Original language | English |
|---|---|
| Title of host publication | EurOMA 2017 Conference Proceedings |
| Publication status | Published - 5 Jul 2017 |
Bibliographical note
Copyright: EurOMA 2017 Conference Proceedings.Cite this
Orme, R., Clegg, B. T., Poole, A., Yeoman, A., Owen, C. D., Petridis, P., & Albores, P. (2017). A gamified approach to improving customer service delivery in a train operating company. In EurOMA 2017 Conference Proceedings
@inproceedings{f200aa4b77ba4069a05bb618f6fdbef7,
title = "A gamified approach to improving customer service delivery in a train operating company",
author = "Richard Orme and Clegg, {Benjamin T} and A Poole and A Yeoman and Owen, {Christopher D} and Panagiotis Petridis and Pavel Albores",
note = "Copyright: EurOMA 2017 Conference Proceedings.",
year = "2017",
month = "7",
day = "5",
language = "English",
booktitle = "EurOMA 2017 Conference Proceedings",
}
Orme, R, Clegg, BT, Poole, A, Yeoman, A, Owen, CD, Petridis, P & Albores, P 2017, A gamified approach to improving customer service delivery in a train operating company. in EurOMA 2017 Conference Proceedings.
A gamified approach to improving customer service delivery in a train operating company. / Orme, Richard; Clegg, Benjamin T; Poole, A; Yeoman, A; Owen, Christopher D; Petridis, Panagiotis; Albores, Pavel.
EurOMA 2017 Conference Proceedings. 2017.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
TY - GEN
T1 - A gamified approach to improving customer service delivery in a train operating company
AU - Orme, Richard
AU - Clegg, Benjamin T
AU - Poole, A
AU - Yeoman, A
AU - Owen, Christopher D
AU - Petridis, Panagiotis
AU - Albores, Pavel
N1 - Copyright: EurOMA 2017 Conference Proceedings.
PY - 2017/7/5
Y1 - 2017/7/5
M3 - Conference contribution
BT - EurOMA 2017 Conference Proceedings
ER -
Orme R, Clegg BT, Poole A, Yeoman A, Owen CD, Petridis P et al. A gamified approach to improving customer service delivery in a train operating company. In EurOMA 2017 Conference Proceedings. 2017