A gamified approach to improving customer service delivery in a train operating company

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Original languageEnglish
Title of host publicationEurOMA 2017 Conference Proceedings
Publication statusPublished - 5 Jul 2017

Bibliographical note

Copyright: EurOMA 2017 Conference Proceedings.

Cite this

@inproceedings{f200aa4b77ba4069a05bb618f6fdbef7,
title = "A gamified approach to improving customer service delivery in a train operating company",
author = "Richard Orme and Clegg, {Benjamin T} and A Poole and A Yeoman and Owen, {Christopher D} and Panagiotis Petridis and Pavel Albores",
note = "Copyright: EurOMA 2017 Conference Proceedings.",
year = "2017",
month = "7",
day = "5",
language = "English",
booktitle = "EurOMA 2017 Conference Proceedings",

}

A gamified approach to improving customer service delivery in a train operating company. / Orme, Richard; Clegg, Benjamin T; Poole, A; Yeoman, A; Owen, Christopher D; Petridis, Panagiotis; Albores, Pavel.

EurOMA 2017 Conference Proceedings. 2017.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

TY - GEN

T1 - A gamified approach to improving customer service delivery in a train operating company

AU - Orme, Richard

AU - Clegg, Benjamin T

AU - Poole, A

AU - Yeoman, A

AU - Owen, Christopher D

AU - Petridis, Panagiotis

AU - Albores, Pavel

N1 - Copyright: EurOMA 2017 Conference Proceedings.

PY - 2017/7/5

Y1 - 2017/7/5

M3 - Conference contribution

BT - EurOMA 2017 Conference Proceedings

ER -