Centre for Innovation in Enterprise Education

2 Conference publication
2 Chapter (peer-reviewed)
2 Unpublished Conference Paper
1 Article

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2018
Analysis of a Train-operating Company’s Customer Service System during Disruptions: Conceptual Requirements for Gamifying Frontline Staff Development
Clegg, B., Orme, R., Owen, C. & Albores, P., 1 Jun 2018, In: Journal of Rail Transport Planning & Management. 8, 1, p. 56-77 22 p.
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