Leadership in high-value services for manufacturers: information and communication technologies and the delivery of advanced services

Tim Baines, Howard Lightfoot

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Services-led competitive strategies are critically important to western manufacturers. This paper contributes to our foundational knowledge of such strategies by examining the enabling information and communication technologies that successfully servitized manufacturers appear to be adopting.
Although these are preliminary findings from a longer-term research programme, through this article we seek to offer immediate assistance to manufacturers who wish to understand how they might exploit the servitization movement.
Original languageEnglish
Title of host publicationProceedings of the Spring Servitization Conference 2013
EditorsTimothy S Baines , Ben Clegg, David Harrison
Place of PublicationBirmingham (UK)
PublisherAston University
Pages51-56
Number of pages5
Edition2013
ISBN (Electronic)978-1-9058-9998-6
Publication statusPublished - 2013
EventSpring Servitization Conference 2013 - Birmingham, United Kingdom
Duration: 20 May 201321 May 2013

Conference

ConferenceSpring Servitization Conference 2013
Abbreviated titleSSC 2013
CountryUnited Kingdom
CityBirmingham
Period20/05/1321/05/13
OtherServitization in the multi-organisation enterprise

Fingerprint

communication technology
information technology
leadership
assistance
knowledge

Bibliographical note

© Aston Business School

Funding: EPSRC EP/K014072/1

Keywords

  • servitization
  • product service-system
  • through-life services
  • advanced services
  • manufacturing

Cite this

Baines, T., & Lightfoot, H. (2013). Leadership in high-value services for manufacturers: information and communication technologies and the delivery of advanced services. In T. S. Baines , B. Clegg, & D. Harrison (Eds.), Proceedings of the Spring Servitization Conference 2013 (2013 ed., pp. 51-56). Birmingham (UK): Aston University.
Baines, Tim ; Lightfoot, Howard. / Leadership in high-value services for manufacturers : information and communication technologies and the delivery of advanced services. Proceedings of the Spring Servitization Conference 2013. editor / Timothy S Baines ; Ben Clegg ; David Harrison. 2013. ed. Birmingham (UK) : Aston University, 2013. pp. 51-56
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Baines, T & Lightfoot, H 2013, Leadership in high-value services for manufacturers: information and communication technologies and the delivery of advanced services. in TS Baines , B Clegg & D Harrison (eds), Proceedings of the Spring Servitization Conference 2013. 2013 edn, Aston University, Birmingham (UK), pp. 51-56, Spring Servitization Conference 2013, Birmingham, United Kingdom, 20/05/13.

Leadership in high-value services for manufacturers : information and communication technologies and the delivery of advanced services. / Baines, Tim; Lightfoot, Howard.

Proceedings of the Spring Servitization Conference 2013. ed. / Timothy S Baines ; Ben Clegg; David Harrison. 2013. ed. Birmingham (UK) : Aston University, 2013. p. 51-56.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

TY - GEN

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AB - Services-led competitive strategies are critically important to western manufacturers. This paper contributes to our foundational knowledge of such strategies by examining the enabling information and communication technologies that successfully servitized manufacturers appear to be adopting.Although these are preliminary findings from a longer-term research programme, through this article we seek to offer immediate assistance to manufacturers who wish to understand how they might exploit the servitization movement.

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Baines T, Lightfoot H. Leadership in high-value services for manufacturers: information and communication technologies and the delivery of advanced services. In Baines TS, Clegg B, Harrison D, editors, Proceedings of the Spring Servitization Conference 2013. 2013 ed. Birmingham (UK): Aston University. 2013. p. 51-56