Leadership in high-value services for manufacturers: information and communication technologies and the delivery of advanced services

Tim Baines, Howard Lightfoot

Research output: Chapter in Book/Report/Conference proceedingConference publication

Abstract

Services-led competitive strategies are critically important to western manufacturers. This paper contributes to our foundational knowledge of such strategies by examining the enabling information and communication technologies that successfully servitized manufacturers appear to be adopting.
Although these are preliminary findings from a longer-term research programme, through this article we seek to offer immediate assistance to manufacturers who wish to understand how they might exploit the servitization movement.
Original languageEnglish
Title of host publicationProceedings of the Spring Servitization Conference 2013
EditorsTimothy S Baines , Ben Clegg, David Harrison
Place of PublicationBirmingham (UK)
PublisherAston University
Pages51-56
Number of pages5
Edition2013
ISBN (Electronic)978-1-9058-9998-6
Publication statusPublished - 2013
EventSpring Servitization Conference 2013 - Birmingham, United Kingdom
Duration: 20 May 201321 May 2013

Conference

ConferenceSpring Servitization Conference 2013
Abbreviated titleSSC 2013
CountryUnited Kingdom
CityBirmingham
Period20/05/1321/05/13
OtherServitization in the multi-organisation enterprise

Bibliographical note

© Aston Business School

Funding: EPSRC EP/K014072/1

Keywords

  • servitization
  • product service-system
  • through-life services
  • advanced services
  • manufacturing

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  • Research Output

    • 6 Conference contribution
    • 1 Anthology

    A strategy formulation process for the delivery of technology enabled service delivery systems

    Redding, L. E. & Baines, T., 2013, Proceedings of the Spring Servitization Conference 2013 . Baines, T., Clegg, B. & Harrison, D. (eds.). Birmingham (UK): Aston University, p. 127-138 12 p.

    Research output: Chapter in Book/Report/Conference proceedingConference publication

    Open Access
    File
  • Leadership in high-value services for manufacturers: people and the delivery of advanced services

    Baines, T. & Lightfoot, H., 20 May 2013, Proceedings of the Spring Servitization Conference 2013. Baines, T., Clegg, B. & Harrison, D. (eds.). Birmingham (UK): Aston University, p. 62-69 8 p.

    Research output: Chapter in Book/Report/Conference proceedingConference publication

    Open Access
    File
  • Leadership in high-value services for manufacturers: advanced services and their impact on vertical integration

    Lightfoot, H. & Baines, T., 2013, Proceedings of the Spring Servitization Conference 2013. Baines, T. S., Clegg, B. & D. H. (eds.). 2013 ed. Birmingham (UK): Aston University, p. 56-61 6 p.

    Research output: Chapter in Book/Report/Conference proceedingConference publication

    Open Access
    File
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