Leadership in high-value services for manufacturers: information and communication technologies and the delivery of advanced services

Tim Baines; Howard Lightfoot

Leadership in high-value services for manufacturers: information and communication technologies and the delivery of advanced services

Tim Baines, Howard Lightfoot

Research output: Chapter in Book/Published conference output › Conference publication

Abstract

Services-led competitive strategies are critically important to western manufacturers. This paper contributes to our foundational knowledge of such strategies by examining the enabling information and communication technologies that successfully servitized manufacturers appear to be adopting.
Although these are preliminary findings from a longer-term research programme, through this article we seek to offer immediate assistance to manufacturers who wish to understand how they might exploit the servitization movement.

Original language	English
Title of host publication	Proceedings of the Spring Servitization Conference 2013
Editors	Timothy S Baines , Ben Clegg, David Harrison
Place of Publication	Birmingham (UK)
Publisher	Aston University
Pages	51-56
Number of pages	5
Edition	2013
ISBN (Electronic)	978-1-9058-9998-6
Publication status	Published - 2013
Event	Spring Servitization Conference 2013 - Birmingham, United Kingdom Duration: 20 May 2013 → 21 May 2013

Conference

Conference	Spring Servitization Conference 2013
Abbreviated title	SSC 2013
Country/Territory	United Kingdom
City	Birmingham
Period	20/05/13 → 21/05/13
Other	Servitization in the multi-organisation enterprise

Bibliographical note

© Aston Business School

Funding: EPSRC EP/K014072/1

Keywords

servitization
product service-system
through-life services
advanced services
manufacturing

Access to Document

Leadership in high-value services for manufacturers
© Aston Business School
Final published version, 382 KB

https://research.aston.ac.uk/portal/en/researchoutput/proceedings-of-the-spring-servitization-conference-ssc2013%28b1d93b0e-9d1b-4e75-8747-375269350fb0%29.html

6 Conference publication
1 Edited Book

A strategy formulation process for the delivery of technology enabled service delivery systems
Redding, L. E. & Baines, T., 2013, Proceedings of the Spring Servitization Conference 2013 . Baines, T., Clegg, B. & Harrison, D. (eds.). Birmingham (UK): Aston University, p. 127-138 12 p.
Research output: Chapter in Book/Published conference output › Conference publication

Open Access
File
Leadership in high-value services for manufacturers: advanced services and their impact on vertical integration
Lightfoot, H. & Baines, T., 2013, Proceedings of the Spring Servitization Conference 2013. Baines, T. S., Clegg, B. & D. H. (eds.). 2013 ed. Birmingham (UK): Aston University, p. 56-61 6 p.
Research output: Chapter in Book/Published conference output › Conference publication

Open Access
File
Leadership in high-value services for manufacturers: people and the delivery of advanced services
Baines, T. & Lightfoot, H., 20 May 2013, Proceedings of the Spring Servitization Conference 2013. Baines, T., Clegg, B. & Harrison, D. (eds.). Birmingham (UK): Aston University, p. 62-69 8 p.
Research output: Chapter in Book/Published conference output › Conference publication

Open Access
File

Cite this

Baines, T., & Lightfoot, H. (2013). Leadership in high-value services for manufacturers: information and communication technologies and the delivery of advanced services. In T. S. Baines , B. Clegg, & D. Harrison (Eds.), Proceedings of the Spring Servitization Conference 2013 (2013 ed., pp. 51-56). Aston University. https://research.aston.ac.uk/portal/en/researchoutput/proceedings-of-the-spring-servitization-conference-ssc2013%28b1d93b0e-9d1b-4e75-8747-375269350fb0%29.html

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title = "Leadership in high-value services for manufacturers: information and communication technologies and the delivery of advanced services",

abstract = "Services-led competitive strategies are critically important to western manufacturers. This paper contributes to our foundational knowledge of such strategies by examining the enabling information and communication technologies that successfully servitized manufacturers appear to be adopting.Although these are preliminary findings from a longer-term research programme, through this article we seek to offer immediate assistance to manufacturers who wish to understand how they might exploit the servitization movement.",

keywords = "servitization , product service-system , through-life services, advanced services , manufacturing ",

author = "Tim Baines and Howard Lightfoot",

note = "{\textcopyright} Aston Business School Funding: EPSRC EP/K014072/1; Spring Servitization Conference 2013, SSC 2013 ; Conference date: 20-05-2013 Through 21-05-2013",

year = "2013",

language = "English",

pages = "51--56",

editor = "{Baines }, {Timothy S} and Ben Clegg and David Harrison",

booktitle = "Proceedings of the Spring Servitization Conference 2013",

publisher = "Aston University",

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}

Baines, T & Lightfoot, H 2013, Leadership in high-value services for manufacturers: information and communication technologies and the delivery of advanced services. in TS Baines , B Clegg & D Harrison (eds), Proceedings of the Spring Servitization Conference 2013. 2013 edn, Aston University, Birmingham (UK), pp. 51-56, Spring Servitization Conference 2013, Birmingham, United Kingdom, 20/05/13. <https://research.aston.ac.uk/portal/en/researchoutput/proceedings-of-the-spring-servitization-conference-ssc2013%28b1d93b0e-9d1b-4e75-8747-375269350fb0%29.html>

Leadership in high-value services for manufacturers: information and communication technologies and the delivery of advanced services. / Baines, Tim; Lightfoot, Howard.
Proceedings of the Spring Servitization Conference 2013. ed. / Timothy S Baines ; Ben Clegg; David Harrison. 2013. ed. Birmingham (UK): Aston University, 2013. p. 51-56.

Research output: Chapter in Book/Published conference output › Conference publication

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AU - Baines, Tim

AU - Lightfoot, Howard

N1 - © Aston Business School Funding: EPSRC EP/K014072/1

PY - 2013

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N2 - Services-led competitive strategies are critically important to western manufacturers. This paper contributes to our foundational knowledge of such strategies by examining the enabling information and communication technologies that successfully servitized manufacturers appear to be adopting.Although these are preliminary findings from a longer-term research programme, through this article we seek to offer immediate assistance to manufacturers who wish to understand how they might exploit the servitization movement.

AB - Services-led competitive strategies are critically important to western manufacturers. This paper contributes to our foundational knowledge of such strategies by examining the enabling information and communication technologies that successfully servitized manufacturers appear to be adopting.Although these are preliminary findings from a longer-term research programme, through this article we seek to offer immediate assistance to manufacturers who wish to understand how they might exploit the servitization movement.

KW - servitization

KW - product service-system

KW - through-life services

KW - advanced services

KW - manufacturing

M3 - Conference publication

SP - 51

EP - 56

BT - Proceedings of the Spring Servitization Conference 2013

A2 - Baines , Timothy S

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A2 - Harrison, David

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CY - Birmingham (UK)

Y2 - 20 May 2013 through 21 May 2013

ER -

Leadership in high-value services for manufacturers: information and communication technologies and the delivery of advanced services

Abstract

Conference

Bibliographical note

Keywords

Access to Document

Fingerprint

Research output

A strategy formulation process for the delivery of technology enabled service delivery systems

Leadership in high-value services for manufacturers: advanced services and their impact on vertical integration

Leadership in high-value services for manufacturers: people and the delivery of advanced services

Cite this