The service leadership scale: a substantive validity test

Andrew M. Farrell; Anne L. Souchon

The service leadership scale: a substantive validity test

Marketing & Strategy

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

Abstract

The authors report results from preliminary stages of the development and validation of a scale of service leadership. Firstly, items generated from qualitative interviews are discussed and the conceptual dimensions of the service leadership scale are formulated. Following this, results from the application of Anderson and Gerbing’s (1991) substantive validity test are examined and interpreted, giving indication of further scale development issues. Finally, conclusions and future research directions are presented.

Original language	English
Publication status	Published - 2003
Event	Australia and New Zealand Marketing Academy Conference 2003 - Adelaide, Australia Duration: 1 Dec 2003 → 3 Dec 2003

Conference

Conference	Australia and New Zealand Marketing Academy Conference 2003
Abbreviated title	ANZMAC 2003
Country/Territory	Australia
City	Adelaide
Period	1/12/03 → 3/12/03

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The service leadership scale

1 Unpublished Conference Paper

Service acculturation: a dyadic study of managerial and employee effects upon service firm performance
Farrell, A. M. & Souchon, A. L., 2003.
Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

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title = "The service leadership scale: a substantive validity test",

abstract = "The authors report results from preliminary stages of the development and validation of a scale of service leadership. Firstly, items generated from qualitative interviews are discussed and the conceptual dimensions of the service leadership scale are formulated. Following this, results from the application of Anderson and Gerbing{\textquoteright}s (1991) substantive validity test are examined and interpreted, giving indication of further scale development issues. Finally, conclusions and future research directions are presented.",

author = "Farrell, {Andrew M.} and Souchon, {Anne L.}",

year = "2003",

language = "English",

note = "Australia and New Zealand Marketing Academy Conference 2003, ANZMAC 2003 ; Conference date: 01-12-2003 Through 03-12-2003",

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T2 - Australia and New Zealand Marketing Academy Conference 2003

AU - Farrell, Andrew M.

AU - Souchon, Anne L.

PY - 2003

Y1 - 2003

N2 - The authors report results from preliminary stages of the development and validation of a scale of service leadership. Firstly, items generated from qualitative interviews are discussed and the conceptual dimensions of the service leadership scale are formulated. Following this, results from the application of Anderson and Gerbing’s (1991) substantive validity test are examined and interpreted, giving indication of further scale development issues. Finally, conclusions and future research directions are presented.

AB - The authors report results from preliminary stages of the development and validation of a scale of service leadership. Firstly, items generated from qualitative interviews are discussed and the conceptual dimensions of the service leadership scale are formulated. Following this, results from the application of Anderson and Gerbing’s (1991) substantive validity test are examined and interpreted, giving indication of further scale development issues. Finally, conclusions and future research directions are presented.

M3 - Unpublished Conference Paper

Y2 - 1 December 2003 through 3 December 2003

ER -

The service leadership scale: a substantive validity test

Abstract

Conference

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Research output

Service acculturation: a dyadic study of managerial and employee effects upon service firm performance

Cite this