Photo of Andrew Farrell
    • United Kingdom

    Accepting PhD Students

    PhD projects

    Service Quality in Higher Education Market Research Practices of Organisations Electronic Service Quality

    19982019

    Research output per year

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    Research Output

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    Paper

    A model of service performance enhancement: the role of transactional and transformational leadership

    Farrell, A. M., Souchon, A. L. & Durden, G. R., 2000.

    Research output: Contribution to conferencePaper

    File

    A model of transactional and transformational leadership for services personnel

    Farrell, A. M., Souchon, A. L. & Durden, G. R., 1999.

    Research output: Contribution to conferencePaper

    File

    Enhancing service performance through transformational and transactional leadership styles

    Farrell, A. M., Souchon, A. L. & Durden, G. R., 2000.

    Research output: Contribution to conferencePaper

    File
    File

    Service acculturation: how managers can influence employees' service delivery

    Farrell, A. M. & Souchon, A. L., 1998.

    Research output: Contribution to conferencePaper

    The effect of leadership styles on service quality delivery

    Farrell, A. M., Souchon, A. L. & Durden, G. R., 2001.

    Research output: Contribution to conferencePaper

    The effect of leadership styles on service quality delivery

    Farrell, A. M., 2001, (Unpublished).

    Research output: Contribution to conferencePaper

    File

    The impact of employees' customer orientation and service orientation behaviours on customers' service evaluation

    Jayawardhena, C., Farrell, A. M. & Sharma, A., 2008.

    Research output: Contribution to conferencePaper

    The impact of parenthood on consumption: the new car buying experience

    Story, V. M., Davies, A. J. & Farrell, A. M., 2005.

    Research output: Contribution to conferencePaper

    The service leadership scale: a substantive validity test

    Farrell, A. M. & Souchon, A. L., 2003.

    Research output: Contribution to conferencePaper

    File