Photo of Andrew Farrell
    • United Kingdom

    Accepting PhD Students

    PhD projects

    Service Quality in Higher Education Market Research Practices of Organisations Electronic Service Quality

    19982019

    Research output per year

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    Research Output

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    Article
    2001

    Service encounter conceptualisation: employees' service behaviours and customers' service quality perceptions

    Farrell, A. M., Souchon, A. L. & Durden, G. R., 2001, In : Journal of Marketing Management. 15, 5-6, p. 577-593 17 p.

    Research output: Contribution to journalArticle

    Open Access
    File
    2007

    Employer perceptions of skills gaps in retail: issues and implications for UK retailers

    Hart, C., Stachow, G. B., Farrell, A. M. & Reed, G., 2007, In : International Journal of Retail and Distribution Management. 35, 4, p. 271-288 18 p.

    Research output: Contribution to journalArticle

    Open Access
    File

    Enjoyment of the shopping experience: impact on customers’ repatronage intentions and gender influence

    Hart, C., Farrell, A. M., Stachow, G., Reed, G. & Cadogan, J. W., Jul 2007, In : Service Industries Journal. 27, 5, p. 583-604 22 p.

    Research output: Contribution to journalArticle

    Open Access
    File

    Outcomes of service encounter quality in a business-to-business context

    Jayawardhena, C., Souchon, A. L., Farrell, A. M. & Glanville, K., Jul 2007, In : Industrial Marketing Management. 36, 5, p. 575-588 14 p.

    Research output: Contribution to journalArticle

    File
    2010

    Insufficient discriminant validity: a comment on Bove, Pervan, Beatty and Shiu (2009)

    Farrell, A. M., Mar 2010, In : Journal of Business Research. 63, 3, p. 324-327 4 p.

    Research output: Contribution to journalArticle

    File
    2011

    Effects of retail employees' behaviours on customers' service evaluation

    Jayawardhena, C. & Farrell, A., Mar 2011, In : International Journal of Retail and Distribution Management. 39, 3, p. 203-217 15 p.

    Research output: Contribution to journalArticle

    Open Access
    File
    2012

    The forgotten brand personality dimension

    Haji, I., Evanschitzky, H., Combe, I. & Farrell, A., Dec 2012, In : [North American] Advances in Computer Research. 40, p. 442-453 12 p.

    Research output: Contribution to journalArticle

    2016

    Spontaneity and international marketing performance

    Souchon, A. L., Hughes, P., Farrell, A. M., Nemkova, E. & Oliveira, J. S., 12 Sep 2016, In : International Marketing Review. 33, 5, p. 671-690 20 p.

    Research output: Contribution to journalArticle

    Open Access

    Stakeholder preference and stated vs. derived importance satisfaction research

    Greenland, S., Combe, I. A. & Farrell, A. M., 1 Jan 2016, In : International Journal of Market Research. 58, 1, p. 35-55 21 p.

    Research output: Contribution to journalArticle

    Open Access
    File